Owner's Manual

4
Troubleshooting
The following table lists the known issues and resolutions.
Table 4. Troubleshooting
Issue Resolution
Dell alerts are not sorted by the duration of the alerts. When importing a management pack with changes to the
sorting flags, the sorting flags may not get updated in the
registry. Check if the sorting flags are set to 'false' in the
view definition in the registry with the problem on the
management system. If you delete the settings in the
registry, the settings will get recreated from the new
management pack when you navigate to that view again.
You can also edit the sorting flags in the registry.
Registry edit:
HKEY_CURRENT_USER\Software\Microsoft\Microsoft
Operations Manager\3.0\Console\%<GUID.ViewTitle>
%AlertsView\Age
To enable sorting of alerts, ensure that the keys IsSortable
and IsSorted are set to 1.
Under certain conditions, alerts related to Handle Count
Threshold and Private Bytes Threshold are displayed on
the OpsMgr console of the management server.
Microsoft KB968760 available at support.microsoft.com
resolves this issue.
Under certain conditions, an error message is displayed
on the OpsMgr console of the management server with
the Event ID – 623 and Event Source – Health Service ESE
Store.
Microsoft KB975057 available at support.microsoft.com
resolves this issue.
The OpsMgr 2007 R2 console crashes on certain operating
systems.
Microsoft KB951327 and KB951526 available at
support.microsoft.com resolves this issue.
You may experience one or more of the following
situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring views do not
display.
• Health Service does not start up on the system.
Microsoft KB954049 available at support.microsoft.com
resolves this issue.
The reports do not appear as expected in the Reporting
space of the Administration console.
Microsoft KB954643 available at support.microsoft.com
resolves this issue.
The OpsMgr console intermittently displays the following
error message - Health service Host Process
encountered a problem and needed to
close of this Health Service crash. You may notice
unexpected behavior in the discovery and monitoring
of Dell devices.
Microsoft KB951526 available on the Microsoft support
site at support.microsoft.com resolves this issue.
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