Owner's Manual

Appendix 33
4
Appendix
Issues and Resolutions
The following table lists the known issues, resolutions applicable to Microsoft
System Center Operations Manager (SCOM) 2007 SP1 and System Center
Essentials (SCE) 2007 SP1.
Table 4-1. Issues and Resolutions
Issue Resolution
Dell alerts are not sorted
according to their age.
Check the registry on the managed system that has this
problem. There could be a left-over view definition
that has set the sorting flags to 'false'. In some
instances, when you import a management pack with
changes
to the sorting flags, the sorting flags may not get
updated in the registry.
If you delete the settings for the view in the registry,
they are recreated from the new management pack
when you navigate to that view again. You can also edit
the sorting flags in the registry for the view.
Registry edit:
HKEY_CURRENT_USER\Software\Microsoft\M
icrosoft Operations
Manager\3.0\Console\%GUID.ViewTitle%Al
ertsView\Age
To enable sorting of alerts, ensure that the keys
IsSortable and IsSorted are set to 1.
Under certain conditions,
alerts related to Handle
Count Threshold and
Private Bytes Threshold are
displayed on the Operations
Console of the management
server.
Microsoft KB968760 available at
support.microsoft.com resolves this issue.
A5_bk0.book Page 33 Monday, September 26, 2011 4:40 PM