A5_bk0.book Page 1 Monday, September 26, 2011 4:40 PM Dell EqualLogic Storage Management Pack Suite Version 4.
A5_bk0.book Page 2 Monday, September 26, 2011 4:40 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ___________________ Information in this document is subject to change without notice. © 2011 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
A5_bk0.book Page 3 Monday, September 26, 2011 4:40 PM Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . What is New in Dell EqualLogic Management Pack Suite Version 4.1 . . . . . . . . . . . . . . . . . . . . Key Features and Functionalities . . 5 . . . . . . . . . . . . . 6 About Dell EqualLogic Storage Management Pack Suite Version 4.1 . . . . . . . . . . . . . . . . . . . Details of Components Modelled by the Dell EqualLogic Management Pack Suite . . . . .
A5_bk0.book Page 4 Monday, September 26, 2011 4:40 PM Customizing the EqualLogic Storage Management Pack . . . . . . . . . . . . . . . . . . . . 22 Specifying Override Parameters . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . . . . 23 Unit Monitors Object Discoveries Rules . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . 26 Web Console . 3 . . . . . . . . . . . . . . . . . . . . . . Related Documentation and Resources . . . . . . . . . . . . .
A5_bk0.book Page 5 Monday, September 26, 2011 4:40 PM 1 Introduction The integration of the Dell EqualLogic Management Pack Suite version 4.1 with Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010 environment allows you to manage, monitor, and ensure the availability of the Dell EqualLogic PS series storage arrays (EqualLogic storage arrays).
A5_bk0.book Page 6 Monday, September 26, 2011 4:40 PM Table 1-1. New Features and Functionalities (continued) New Feature Functionality Link up and Link down Ethernet Interface alerts Displays link up and link down alerts for events received from Ethernet interface cards on the EqualLogic storage arrays in the Alerts view. Health state change notification Displays alerts to notify change in the health alerts for Volume and Disk groups state of the Volume or Disk group on the Operations Console.
A5_bk0.book Page 7 Monday, September 26, 2011 4:40 PM About Dell EqualLogic Storage Management Pack Suite Version 4.1 Table 1-3 describes the management packs and their dependencies with each other: Table 1-3. Management Pack Functionalities and Dependencies Management Pack Description Dependency Dell Base Hardware Library Management Pack for defining None the Dell Hardware Group and Dell folder in the Monitoring pane of the Operations Console.
A5_bk0.book Page 8 Monday, September 26, 2011 4:40 PM Details of Components Modelled by the Dell EqualLogic Management Pack Suite The Dell EqualLogic Management Pack Suite consists of three management packs — Dell Base Hardware Library, Dell EqualLogic Management pack, and Dell EqualLogic Detailed Monitoring On - Overrides Management Pack (Detailed Monitoring On Management Pack). Table 1-4 lists the components modelled by each of the management packs. Table 1-4.
A5_bk0.book Page 9 Monday, September 26, 2011 4:40 PM Table 1-4. Components Modelled Management Pack Component Details Dell EqualLogic Detailed Monitoring On - Overrides Management Pack Enables monitors for all components of the EqualLogic storage arrays and monitors upto the component group levels. Health status for the following component groups is displayed: • Controllers Group — displays the consolidated controller health status. • Disks Group — displays the consolidated disk health status.
A5_bk0.book Page 10 Monday, September 26, 2011 4:40 PM Dell EqualLogic Management Pack Support Matrix Table 1-5 lists the versions of SCOM/SCE, EqualLogic storage arrays, and EqualLogic firmware versions supported by the Dell EqualLogic Management Pack. Table 1-5. EqualLogic Storage Arrays Support Matrix Supported SCOM/SCE Versions Supported EqualLogic Supported EqualLogic Controller Storage Arrays Firmware Versions • SCOM 2007 SP1 • PS4000 • 4.3 • SCOM 2007 R2 • PS4100 • 5.
A5_bk0.book Page 11 Monday, September 26, 2011 4:40 PM 2 Dell EqualLogic Storage Management Pack Suite Operations Overview This chapter describes the various operations that you can perform on Microsoft System Center Operations Manager (SCOM) or System Center Essentials (SCE) using the Dell EqualLogic Storage Management Pack Suite version 4.1. The EqualLogic Management Pack enables you to: • Discover and provide detailed inventory information on the EqualLogic groups. For more information, see Discovery.
A5_bk0.book Page 12 Monday, September 26, 2011 4:40 PM Discovery The management pack discovers Dell EqualLogic devices present in the Network Devices list of SCOM. Discovering a Dell EqualLogic Device To discover a Dell EqualLogic device: 1 Log on to the system with an account that has the SCOM Administrator role for the Management Group. 2 Launch the Operations Console and click Administration. 3 Right-click on Network Devices and select Discovery Wizard from the pop-up menu.
A5_bk0.book Page 13 Monday, September 26, 2011 4:40 PM Monitoring The Dell EqualLogic Management Pack Suite version 4.1 enables you to monitor the discovered Dell EqualLogic devices. The Health Status Indicators help you to monitor the health of your Dell EqualLogic devices on the network. Monitoring of Dell EqualLogic devices include: • • The health of Dell EqualLogic Group and its components.
A5_bk0.book Page 14 Monday, September 26, 2011 4:40 PM Health Status Indicators Table 2-1 lists the icons that indicate the health status of the discovered Dell EqualLogic devices on the Operations Console. For more information on severity propagation, see State View. Table 2-1. Health Status Indicators Icon Health Status Normal/OK. The component is working as expected. Warning/Non-critical.
A5_bk0.book Page 15 Monday, September 26, 2011 4:40 PM Viewing Alerts on the Operations Console To view the alerts for the Dell EqualLogic devices you are monitoring: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane, navigate to the Dell folder. 3 Click Alerts ViewEqualLogic Device Alerts. The Operations Console displays the alerts for all the arrays that you are monitoring in the EqualLogic Device Alerts pane.
A5_bk0.book Page 16 Monday, September 26, 2011 4:40 PM Diagram View The Diagram view offers a hierarchical and graphical representation of all Dell EqualLogic devices discovered and monitored by the Dell EqualLogic Management Pack. The Diagram view displays icons for the various components of the Dell EqualLogic group. To view the diagrams on the Operations Console: 1 Launch the Operations Console and click Monitoring.
A5_bk0.book Page 17 Monday, September 26, 2011 4:40 PM Complete Diagram View The Complete Diagram View offers a graphical representation of all Dell devices that SCOM manages, and allows you to expand and verify the status of individual devices and their components in the diagram. The root node for this view is the Dell Hardware group. Figure 2-1.
A5_bk0.book Page 18 Monday, September 26, 2011 4:40 PM EqualLogic Devices The EqualLogic Devices diagram view offers a graphical representation of all Dell EqualLogic devices that SCOM manages and allows you to expand and verify the status of individual devices, and their components in the diagram. The root node for this view is the Dell EqualLogic group.
A5_bk0.book Page 19 Monday, September 26, 2011 4:40 PM Health Status in the Diagram View Table 2-2 describes the details of each of the groups in the Diagram view and the health status for the EqualLogic Management Pack: Table 2-2. Health Status Group Name Display Details Health Status EqualLogic Group The Storage Pools Displays the consolidated health of group and Volumes Volumes group and Storage Pools group. group.
A5_bk0.book Page 20 Monday, September 26, 2011 4:40 PM Table 2-2. Health Status (continued) Group Name Display Details Health Status Power Supplies Group All the power supplies in the EqualLogic member. Displays the consolidated health of the individual power supplies within the EqualLogic member. Only the Sensors group and not the individual sensors. Displays the consolidated health of the sensors within the member. Sensors Group The individual power supplies are unmonitored. Figure 2-2.
A5_bk0.book Page 21 Monday, September 26, 2011 4:40 PM State View The State View displays the overall health state of all the EqualLogic groups, which includes the health of Volumes group and Storage Pools group. To access the State View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3 Click State ViewEqualLogic Devices.
A5_bk0.book Page 22 Monday, September 26, 2011 4:40 PM Customizing the EqualLogic Storage Management Pack You can customize the Dell EqualLogic Management Pack by using overrides. Specifying Override Parameters To specify override parameters for management pack objects: 1 Launch the SCOM console, click the Authoring tab, and select Management Pack Objects. 2 Select the management pack object you want to override — Monitors, Object Discoveries, or Rules.
A5_bk0.book Page 23 Monday, September 26, 2011 4:40 PM Unit Monitors You can customize the following parameters of the EqualLogic Management Pack unit monitors by using overrides: • Enabled — Allows you to enable or disable monitors. You can set the Override Setting to either True or False. • Interval in Seconds — The frequency (in seconds) with which the Management Pack polls the Dell device to check the health of a component. The default setting for the interval in seconds is 3700 (62 minutes).
A5_bk0.book Page 24 Monday, September 26, 2011 4:40 PM Table 2-3. Unit Monitors — Dell EqualLogic Storage Management Pack Group Name Monitor Type Description Default Periodic Poll Setting Monitors enabled in the Default Management Pack Dell EqualLogic Group Dependency rollup Rolls up the health status of Not applicable individual EqualLogic groups to the Dell EqualLogic group.
A5_bk0.book Page 25 Monday, September 26, 2011 4:40 PM Table 2-3. Unit Monitors — Dell EqualLogic Storage Management Pack (continued) Group Name Monitor Type Description Default Periodic Poll Setting Power Supply Group Unit monitor Polls the health status of power supplies at regular intervals. 3700 seconds Dell EqualLogic Storage Pool Dependency rollup Rolls up the health status of Not applicable the members to the Storage Pool.
A5_bk0.book Page 26 Monday, September 26, 2011 4:40 PM Rules There are 28 rules, which process SNMP traps from the EqualLogic device and display them as Dell EqualLogic Alerts in the SCOM Alerts view. Table 2-4 lists the Dell EqualLogic Alerts. Table 2-4.
A5_bk0.book Page 27 Monday, September 26, 2011 4:40 PM Table 2-4. List of Dell EqualLogic Alerts (continued) Alert Description Severity Dell EqualLogic: Both Both fan trays of the member the Fan Trays Removed have been removed from the Alert chassis. Critical Dell EqualLogic: RAID RAID driver is unable to Lost Cache Alert recover the battery-backed cache. User intervention is required to initialize the disk array.
A5_bk0.book Page 28 Monday, September 26, 2011 4:40 PM Table 2-4. List of Dell EqualLogic Alerts (continued) Alert Description Severity Dell EqualLogic: High Cache battery temperature Battery Temperature exceeds the upper limit. Alert Critical Dell EqualLogic: Low One or more sensors is below Ambient Temperature the low ambient temperature Alert range. Critical Dell EqualLogic: Enclosure Open for Long Time Alert The enclosure is open for a long Critical time.
A5_bk0.book Page 29 Monday, September 26, 2011 4:40 PM Web Console The SCOM web console enables you to monitor and manage your Dell devices with the EqualLogic Management Pack using a browser instead of the Operations Manager console. You can use the web console without installing the Operations Console. Using the web console has the following limitations: • Provides only the Monitoring feature for all Management Packs. • The Personalize view is not available. • Console Launch tasks are not available.
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A5_bk0.book Page 31 Monday, September 26, 2011 4:40 PM Related Documentation and Resources 3 This chapter gives the details of documents and resources to help you work with the Dell EqualLogic Management Pack Version 4.1. Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 For optimal performance, deploy the Dell EqualLogic Management Pack Suite version 4.1 on a dedicated management station.
A5_bk0.book Page 32 Monday, September 26, 2011 4:40 PM Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available. For more information see "Getting Help" in your system’s Hardware Owner’s Manual. Additionally, Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service might not be offered in all locations.
A5_bk0.book Page 33 Monday, September 26, 2011 4:40 PM 4 Appendix Issues and Resolutions The following table lists the known issues, resolutions applicable to Microsoft System Center Operations Manager (SCOM) 2007 SP1 and System Center Essentials (SCE) 2007 SP1. Table 4-1. Issues and Resolutions Issue Resolution Dell alerts are not sorted according to their age. Check the registry on the managed system that has this problem.
A5_bk0.book Page 34 Monday, September 26, 2011 4:40 PM Table 4-1. Issues and Resolutions (continued) Issue Resolution Under certain conditions, an Microsoft KB975057 available at error message is displayed on support.microsoft.com resolves this issue. the Operations Console of the management server with the Event ID – 623 and Event Source – Health Service ESE Store. The System Center Operations Manager 2007 console crashes on certain operating systems.
A5_bk0.book Page 35 Monday, September 26, 2011 4:40 PM Table 4-1. Issues and Resolutions (continued) Issue Resolution The SCOM console intermittently displays the following error message - Microsoft KB951526 available on the Microsoft support site at support.microsoft.com resolves this issue. Health service Host Process encountered a problem and needed to close of this Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices.
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