A5_bk0.book Page 1 Wednesday, April 14, 2010 5:14 PM Dell™ EqualLogic™ Storage Management Pack Suite Version 4.
A5_bk0.book Page 2 Wednesday, April 14, 2010 5:14 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ___________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
A5_bk0.book Page 3 Wednesday, April 14, 2010 5:14 PM Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Management Pack and Documentation . . . . . . . . Key Features and Functionalities . . . . . . . . . . . . 8 . . . . . . . . . . . . . 8 Understanding Dell EqualLogic Storage Management Pack Suite . . . . . . . . . . . . . . . . . . . . . . . . Dell Hardware Group Definition . 9 . . . . . . . . . . .
A5_bk0.book Page 4 Wednesday, April 14, 2010 5:14 PM Installing the Dell EqualLogic Storage Management Pack Suite v4.0 . . . . . . . . . . . . . . . . . . . . . Pre-Import tasks for the EqualLogic Management Pack . . . . . . . . . . 14 . . . . . . . . 14 Using the Various Options in the Installer . . . . . 15 Uninstalling the Dell EqualLogic Storage Management Pack Suite v4.0 . . . . . . . . . . . . . . . . . . . . . . 16 Deleting the Management Pack . . . . . . . . . .
A5_bk0.book Page 5 Wednesday, April 14, 2010 5:14 PM Customizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rules 32 A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 33 Known Issues in Microsoft System Center Operations Manager (SCOM) 2007 SP1/ System Center Essentials (SCE) 2007 SP1 . . . . . . . . 33 Microsoft Fixes for SCOM . 34 . . . . . . . . . . . . . . .
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A5_bk0.book Page 7 Wednesday, April 14, 2010 5:14 PM Introduction This document is intended for system administrators who use the Dell™ EqualLogic™ Storage Management Pack Suite Version 4.0 to manage, and monitor the Dell EqualLogic PS Series Arrays. NOTE: The Dell EqualLogic Storage Management Pack Suite is supported on Microsoft® Systems Center Operations Manager (SCOM) 2007 SP1/R2 and Systems Center Essentials (SCE) 2007 SP1.
A5_bk0.book Page 8 Wednesday, April 14, 2010 5:14 PM Accessing the Management Pack and Documentation The Dell EqualLogic Storage Management Pack Suite is packaged in the Dell_Equallogic_Storage_Management_Pack_Suite_v4.0_A00.msi file. You can download the .msi from the Dell Support website at support.dell.com. The Dell EqualLogic Storage Management Pack Suite Version 4.0 consists of the following: • • • Management Packs • Dell.Connections.HardwareLibrary.mp • Dell.Storage.EqualLogic.
A5_bk0.book Page 9 Wednesday, April 14, 2010 5:14 PM • The EqualLogic management pack discovers and manages EqualLogic devices with supported firmware versions. For the list of supported firmware versions, see the Readme file DellMPv40_EqualLogic_Readme.txt provided with the management pack suite.
A5_bk0.book Page 10 Wednesday, April 14, 2010 5:14 PM SCOM initially performs a network discovery on a given range of IP addresses. On these network devices, the Dell EqualLogic Management Pack makes use of the Dell EqualLogic Helper for classification and inventory, and uses the Unit Monitors for monitoring the health of the devices.
A5_bk0.book Page 11 Wednesday, April 14, 2010 5:14 PM Supported EqualLogic PS Series Arrays The EqualLogic Management Pack supports the following PS Series Arrays: • PS5000 • PS5500 • PS6000 • PS6500 • PS4000 • PS6010 • PS6510 The above arrays should run the supported firmware versions. Supported Firmware Versions for EqualLogic Devices For the list of supported EqualLogic firmware versions, see the readme file (DellMPv40_EqualLogic_Readme.txt) provided with the management pack suite.
A5_bk0.book Page 12 Wednesday, April 14, 2010 5:14 PM Other Documents You May Need Besides this guide, you can find the following guides on the Systems Management and Systems documentation pages on the Dell Support website at support.dell.com/manuals: • The Overview of Dell EqualLogic™ Products and Resources gives you an overview of Dell EqualLogic products. For information on terms used in this document, see the Glossary on the Dell Support website at support.dell.com/manuals.
A5_bk0.book Page 13 Wednesday, April 14, 2010 5:14 PM Getting Started Management Station Requirements Before importing the Dell™ EqualLogic™ Management Pack, install the Dell EqualLogic Helper on the management station to discover the Dell EqualLogic storage arrays. If you import Dell EqualLogic Management Pack into SCOM without installing the Dell EqualLogic Helper, SCOM does not discover the EqualLogic devices.
A5_bk0.book Page 14 Wednesday, April 14, 2010 5:14 PM Configuring Management Server Action Account with Normal User Privileges To configure Management Server Action account with normal user privileges: 1 Install SCOM on the management station, with the Management Server Action Account as a normal domain user. 2 Import the Dell Management Pack on the management station. 3 Rediscover the managed system with the EqualLogic PS Series Arrays management pack.
A5_bk0.book Page 15 Wednesday, April 14, 2010 5:14 PM Importing the Management Pack To import the EqualLogic Storage Array management pack, use the SCOM Import Management Pack wizard: 1 Click Start→ Programs→ System Center Operations Manager 2007 and select Operations Console. 2 In Operations Console, click Administration on the navigation pane. 3 Expand the Administration tree, right-click Management Packs, and select Import Management Packs. 4 Click Add. Select Add from disk.
A5_bk0.book Page 16 Wednesday, April 14, 2010 5:14 PM Uninstalling the Dell EqualLogic Storage Management Pack Suite v4.0 To remove the Dell EqualLogic Storage Management Pack Suite v4.0: 1 From the Start menu select Settings → Control Panel →Add/Remove Programs/Programs and Features. 2 Select Dell EqualLogic Storage Management Pack Suite v4.0 for System Center Operations Manager and click Remove. You can also uninstall the Dell EqualLogic Storage Management Pack Suite v4.
A5_bk0.book Page 17 Wednesday, April 14, 2010 5:14 PM Microsoft Guidelines for Performance and Scalability for SCOM For optimal performance, deploy the Dell EqualLogic Management Pack Suite version 4.0 on a dedicated management station. For information on Microsoft’s recommendations for scalability, see the Microsoft website at http://support.microsoft.com/kb/975057. Security Considerations Operations Console access privileges are handled internally by SCOM.
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A5_bk0.book Page 19 Wednesday, April 14, 2010 5:14 PM Dell EqualLogic Storage Management Pack Suite Operations Overview This chapter describes the various operations that you can perform on Microsoft® Systems Center Operations Manager (SCOM) or Systems Center Essentials (SCE) using the Dell™ EqualLogic™ Storage Management Pack Suite version 4.0.
A5_bk0.book Page 20 Wednesday, April 14, 2010 5:14 PM Discovery To discover Dell EqualLogic devices, the devices must appear in the Network Devices view under the Administration section of the Operations Console. To add a Dell device to the Network Devices list: 1 Log on to the system with an account that has the System Centers Operations Manager(SCOM) Administrators role, for the SCOM Management Group. 2 In the Operations Console, click Administration.
A5_bk0.book Page 21 Wednesday, April 14, 2010 5:14 PM Monitoring With the EqualLogic Management Pack you can work with the following views: • Alerts view • Diagram view • State view Alerts View The EqualLogic Device Alerts in the Alerts view displays the Dell EqualLogic hardware SNMP alerts for the events received from the EqualLogic PS Series arrays that you are monitoring. Traps are sent from any NIC in the devices.
A5_bk0.book Page 22 Wednesday, April 14, 2010 5:14 PM Diagram View The Diagram view offers a hierarchical and graphical representation of all EqualLogic PS Series Arrays on your network that SCOM manages. The Diagram view of the EqualLogic arrays displays realistic icons for the various components modeled by the EqualLogic management pack.
A5_bk0.book Page 23 Wednesday, April 14, 2010 5:14 PM To access the Complete Diagram View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane, navigate to the Dell folder. 3 Click Diagram View→ Complete Diagram View. Select a component in the diagram to view its details in the Detail View pane.
A5_bk0.book Page 24 Wednesday, April 14, 2010 5:14 PM You can also view the health status and event processing for the EqualLogic storage devices. To access the EqualLogic Storage Array Diagram: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane, navigate to the Dell folder and click the folder. 3 Click Diagram View → EqualLogic Devices. 4 Select a component in the diagram to view its details in the Detail View pane. Each group consists of Members and Volumes.
A5_bk0.book Page 25 Wednesday, April 14, 2010 5:14 PM Table 3-1. Icon Severity Level Indicators Severity Level Normal/OK. The component is working as expected. Warning/Non-critical. A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error.The component has either failed or failure is imminent.
A5_bk0.book Page 26 Wednesday, April 14, 2010 5:14 PM Customizing the EqualLogic Storage Management Pack Unit Monitors You can customize the following parameters of the EqualLogic Management Pack unit monitors by using overrides: • Enabled: Allows you to enable or disable monitors. You can choose the Override Setting to be True or False. The default setting is True. • Interval in Seconds: The frequency (in seconds) with which the Management Pack polls the Dell device to check the health of a component.
A5_bk0.book Page 27 Wednesday, April 14, 2010 5:14 PM Table 3-2. Dell Monitors -EqualLogic Storage Arrays (continued) Group Name Unit Monitor Name Description Default Periodic Poll Setting Dell EqualLogic Dell EqualLogic Unit Monitor for Member Ethernet Ethernet Interface EqualLogic Ethernet Interface Status (Periodic) Interfaces: Indicates the health of the network interfaces.
A5_bk0.book Page 28 Wednesday, April 14, 2010 5:14 PM Table 3-2. Dell Monitors -EqualLogic Storage Arrays (continued) Group Name Unit Monitor Name Description Dell EqualLogic Member Sensors Dell EqualLogic Dependency Monitor for 3975 seconds Fan Sensor Status fans on the EqualLogic (Periodic) chassis: Indicates the health status of the fans on the EqualLogic chassis.
A5_bk0.book Page 29 Wednesday, April 14, 2010 5:14 PM Object Discoveries You can customize the following EqualLogic Management Pack discovery parameters, using overrides: • Enabled: Allows you to enable or disable discoveries. You can choose the Override Setting to be True or False. • IntervalSeconds: The frequency (in seconds) with which the Dell Management Pack discovers the component instance and attributes of your Dell device. The default value for this attribute is 86400 seconds (24 hours).
A5_bk0.book Page 30 Wednesday, April 14, 2010 5:14 PM Table 3-3. List of Supported EqualLogic SNMP Hardware Alerts Alert Name Description Severity Dell EqualLogic : Temperature sensor high threshold exceeded The temperature 2 (Critical) sensor() has exceeded the high threshold. Temperature Value = degrees C Dell EqualLogic : Temperature sensor low threshold exceeded The temperature 2 (Critical) sensor() has exceeded the low threshold.
A5_bk0.book Page 31 Wednesday, April 14, 2010 5:14 PM Table 3-3. List of Supported EqualLogic SNMP Hardware Alerts Alert Name Description Severity Dell EqualLogic : RAID Lost Block table full The RAID Lost Block table is full. 1 (Warning) Dell EqualLogic : Battery has less than 72 hours of charge The battery has insufficient charge to survive a 72 hour power outage.
A5_bk0.book Page 32 Wednesday, April 14, 2010 5:14 PM Table 3-3. List of Supported EqualLogic SNMP Hardware Alerts Alert Name Description Severity Dell EqualLogic : Both the Sumo Channel cards failed Both the Sumo Channel cards failed. 2 (Critical) Dell EqualLogic : EqualLogic Disk Status changes from one state to another The EqualLogic Disk Status has 0 (Informational) changed from one state to another.
A5_bk0.book Page 33 Wednesday, April 14, 2010 5:14 PM Appendix Known Issues in Microsoft System Center Operations Manager (SCOM) 2007 SP1/System Center Essentials (SCE) 2007 SP1 1 The Dell Management Pack Diagram Views displays a blank screen intermittently. The actual diagram view will not come up even after refreshing the screen several times. 2 Dell alerts are not sorted according to their age. Check the registry on the managed system that has this problem.
A5_bk0.book Page 34 Wednesday, April 14, 2010 5:14 PM 3 Under certain conditions, the following error messages are displayed on the Operations Console of the management station: • MonitoringHost.exe Handle Count Threshold Alert Message (Management Server) • MonitoringHost.exe Private Bytes Threshold Alert Message (Management Server) To resolve this issue, see the Microsoft KB968760 available on the Microsoft support site at support.microsoft.com and the Technet blog, http://blogs.technet.
A5_bk0.book Page 35 Wednesday, April 14, 2010 5:14 PM 3 When you upgrade an Operations Manager agent system from Windows Server 2003 to Windows Server 2008, the Health Service does not start on the computer. This issue occurs because the upgrade removes the certificate store in which the Health Service includes its certificate for secure storage data encryption.
A5_bk0.book Page 36 Wednesday, April 14, 2010 5:14 PM 7 SCOM cannot receive SNMP traps on Win2k8 and Vista systems. System Center Operations Manager 2007 cannot receive SNMP trap data when you use a Windows Server 2008-based computer or a Windows Vista-based computer as a proxy agent for SNMP devices. To resolve this issue, see Microsoft KB958936 available on the Microsoft support site at support.microsoft.com.
