Reference Guide

Security Management Server - AdminHelp v9.8
237
Note: You must upload a certificate in order for it to be available to safelist. For more information,
see Manage Enterprise Advanced Threats - Certificate
.
Remove a certificate from the safe list
1. Select Safe (n).
2. Select Certificates (n).
3. Select the certificate you want to remove from the safe list.
4. Click Remove from List.
Unassigned
Unassigned files can be added to the global quarantine or safe list.
Add an unassigned file to the global quarantine list
Add the selected file to the Global Quarantine list to prevent it from being run on any device in the
organization. Adding a file to Quarantine removes it from lists of Unsafe or Unassigned files.
1. Select Unassigned (n).
2. Select a file.
3. Click Global Quarantine.
4. Enter a reason that this file should be global quarantined and click Yes.
Manually Add File to the Global Quarantine list
1. Select Unassigned (n).
2. Click Add File.
3. Enter the file's SHA256 hash number. (required)
4. Enter the file's MD5 number, if available.
5. Enter the file name, if available.
6. Enter the reason the file should be quarantined.
7. Click Submit.
Add an unassigned file to the safe list
Safelisting a file allows that file to run on any device across the entire organization.
1. Select Unassigned (n).
2. Select a file.
3. Click Safe.
4. Select the category that fits the file.
5. Enter a reason why the file should be listed as safe, and click Yes.
Note: Occasionally, a “good” file may be reported as unsafe (this could happen if the features of
that file strongly resemble those of malicious files). Waiving or safelisting the file can be useful in
these instances.
Manually Add File to the Safe list