Reference Guide

Navigate the Dell Server
108
SED Recovery
SED Authentication Failure
Use this procedure to recover access to a computer with an SED drive after an authentication failure.
1. In the left pane, click Management > Recover Data.
2. Click the SED tab.
3. Under Recover SED Endpoint, enter the Hostname of the computer.
You can find the Hostname at Populations > Endpoints. If you know the full Hostname of the
endpoint, enter it in the Search field. You can leave the field blank to display all Windows and Mac
endpoints.
4. In the SED drop-down, select the correct self-encrypting drive.
5. Instruct the user to give you the Challenge Code. Enter the Challenge Code and click Generate
Response.
6. A Response Code displays. Instruct the user to enter this code on their computer.
SED Endpoint Recovery
For instructions on how to recover an SED Endpoint, see the Recovery Guide. The latest Recovery Guide is
available at any of these locations:
Encryption -
http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-
encryption/manuals
Threat Protection - Endpoint Security Suite Pro - http://www.dell.com/support/home/us/en/19/product-
support/product/dell-dp-endpt-security-suite/manuals
Advanced Threat Prevention - Endpoint Security Suite Enterprise -
http://www.dell.com/support/home/us/en/19/product-support/product/dell-dp-endpt-security-suite-
enterprise/manuals
Security Tools - http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-
protection-security-tools/manuals
Recover Endpoint
To download encryption keys of a managed or removed endpoint:
NOTE: Select Include Removed Endpoints to display endpoints that were previously removed.
1. In the left pane, click Management > Recover Endpoint.
2. Enter the Hostname and click Search.
3. Click Recover next to the endpoint.
4. Enter a password then click Download.
5. Copy the recovery file to the endpoint and run the file.
Windows Recovery
For Windows Recovery, follow the instructions in the Recovery Guide.
The latest Recovery Guide is available at these locations: