Administrator Guide

Uninstall SED and Advanced Authentication Clients...................................................................................................25
Process........................................................................................................................................................................25
Deactivate the PBA................................................................................................................................................... 25
Uninstall SED Client and Advanced Authentication Clients..................................................................................26
Uninstall BitLocker Manager Client................................................................................................................................26
Command Line Uninstallation................................................................................................................................... 26
6 Extract the Child Installers from the Endpoint Security Suite Pro Master Installer.......................................27
7 Congure Key Server for Uninstallation of Encryption Client Activated Against Security Management
Server.............................................................................................................................................................28
Services Panel - Add Domain Account User................................................................................................................ 28
Key Server Cong File - Add User for Security Management Server Communication.......................................... 29
Services Panel - Restart Key Server Service............................................................................................................... 29
Remote Management Console - Add Forensic Administrator....................................................................................30
8 Use the Administrative Download Utility (CMGAd)...................................................................................... 31
Use the Administrative Download Utility in Forensic Mode.........................................................................................31
Use the Administrative Download Utility in Admin Mode............................................................................................33
9 Troubleshooting........................................................................................................................................... 35
All Clients - Troubleshooting........................................................................................................................................... 35
All Clients - Protection Status........................................................................................................................................ 35
Encryption Client Troubleshooting.................................................................................................................................35
Upgrade to the Windows 10 Creators Update....................................................................................................... 35
Encryption External Media and PCS Interactions..................................................................................................35
Use WSScan...............................................................................................................................................................36
Check Encryption Removal Agent Status...............................................................................................................39
Dell ControlVault Drivers................................................................................................................................................. 40
Update Dell ControlVault Drivers and Firmware.....................................................................................................40
10 Glossary.....................................................................................................................................................55
4
Dell Data Security Endpoint Security Suite Pro
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