Administrator Guide

Troubleshooting

All Clients - Troubleshooting

• Endpoint Security Suite Pro master installer log les are located at C:\ProgramData\Dell\Dell Data Protection\Installer.

• Windows creates unique child installer installation log les for the logged in user at %temp%, located at C:\Users\<UserName>

\AppData\Local\Temp.

• Windows creates log les for client prerequisites, such as Visual C++, for the logged in user at %temp%, located at C:\Users

\<UserName>\AppData\Local\Temp. For example, C:\Users\<UserName>\AppData\Local\Temp

\dd_vcredist_amd64_20160109003943.log

• Follow the instructions at http://msdn.microsoft.com to verify the version of Microsoft .Net that is installed on the computer targeted

for installation.

Go to https://www.microsoft.com/en-us/download/details.aspx?id=30653to download the full version of Microsoft .Net Framework

4.5.2 or later.

• See this document if the computer targeted for installation has (or has had in the past) Dell Access installed. DDP|A is not compatible

with this suite of products.

All Clients - Protection Status

A new method for deriving a device's protected status has been implemented in the Dell Security Management Server v9.8.2. Previously,

the Endpoint Protected Status area in the management console's Dashboard would only denote the state of Encryption per device.

Protected status is now denoted if any of the following criteria have been met:

• Advanced Threat Prevention is installed and enabled.

• Dell Data Guardian is installed and enabled.

• Self-Encrypting Drive Management is installed, enabled, and the Pre-Boot Authentication (PBA) is enabled.

• BitLocker Manager is installed, enabled, and encryption has completed.

• Dell Encryption (Mac) is installed and enabled, and policy-based encryption has been enforced.

• Dell Encryption (Windows) is installed, enabled, Policy-Based Encryption has been set for the endpoint, and the most recent policy has

been applied for the last logged on user.

Encryption Client Troubleshooting

Upgrade to the Windows 10 Creators Update

To upgrade to the Windows 10 Creators Update version, follow the instructions in the following article: http://www.dell.com/support/

article/us/en/19/SLN298382.

Encryption External Media and PCS Interactions

To Ensure Media is Not Read-Only and the Port is Not Blocked

Dell Data Security Endpoint Security Suite Pro

Troubleshooting