Administrator Guide

1 Create a le called PBAErr.log at the root level of the USB drive.

2 Insert the USB drive before powering on the computer.

3 Remove the USB drive after reproducing the issue requiring the logs.

The PBAErr.log le will be updated and written in real-time.

Dell ControlVault Drivers

Update Dell ControlVault Drivers and Firmware

• Dell ControlVault drivers and rmware that are installed on Dell computers at the factory are outdated and should be updated by

following this procedure, in this order.

• If an error message is received during client installation prompting you to exit the installer to update Dell ControlVault drivers, the

message may be safely dismissed to continue with the installation of the client. The Dell ControlVault drivers (and rmware) can be

updated after the client installation is complete.

Download Latest Drivers

1 Go to support.dell.com.

2 Select your computer model.

Dell Data Security Endpoint Security Suite Pro

Troubleshooting