Administrator Guide

Use Initial Access Code
1 Set a value for the Initial Access Code policy in the Remote Management Console.
2 Save and commit the policy.
3 Start the local computer.
4 Enter the Initial Access Code when the Access Code screen displays.
5 Click the blue arrow.
6 Click OK when the Legal Notice screen displays.
7 Log in to Windows with the user credentials for this computer. These credentials must be part of the domain.
8 After logging in, open the Data Security Console and verify that the PBA user was successfully created.
Click Log in the top menu and look for the message Created PBA user for <domain\username>, which indicates the process was
successful.
9 Shut down and restart the computer.
10 At the login screen, enter the username, domain, and password that was previously used to log in to Windows.
You must match the username format that was used when creating the PBA user. Thus, if you used the format domain/username,
you must enter domain/username for the Username.
11 (Credant Manager only) Respond to the Question and Answer prompts.
Click the blue arrow.
12 Click Login when the Legal Notice screen displays.
Windows now launches and the computer can be used as usual.
Create a PBA Log File for Troubleshooting
• There may be cases when a PBA log le is needed for troubleshooting PBA issues, such as:
• You are unable to see the network connection icon, yet you know there is network connectivity. The log le contains DHCP
information to resolve the issue.
• You are unable to see the Security Management Server/Security Management Server Virtual connection icon. The log le contains
information to help diagnose Security Management Server/Security Management Server Virtual connectivity issues.
• Authentication fails even when entering correct credentials. The log le used with the Security Management Server/Security
Management Server Virtual Server logs can help diagnose the issue.
Capture Logs When Booting Into the PBA (Legacy PBA)
1 Create a folder on a USB drive and name it \CredantSED, at the root level of the USB drive.
2 Create a le named actions.txt and place it in the \CredantSED folder.
3 In actions.txt, add the line:
get logs
4 Save and close the le.
Do not insert the USB drive when the computer is powered down. If the USB drive is already inserted during the shutdown state,
remove the USB drive.
5 Power on the computer and log in to the PBA. Insert the USB drive into the computer that the logs are to be collected from during
this step.
6 After inserting the USB drive, wait for 5-10 seconds, then remove the drive.
A credpbaenv.tgz le is created in the \CredantSED folder that contains the needed log les.
Capture Logs When Booting Into the PBA (UEFI PBA)
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Dell Data Security Endpoint Security Suite Pro
Troubleshooting