Administrator Guide
Decrypt and uninstall the Encryption client while logged in as the second activated user.
Error Message: Server Error General
An error has occurred on the Server.
Possible Solution
The administrator should check the Server logs to ensure services are running.
The user should try to activate later.
Tools
CMGAd
Use the CMGAd utility prior to launching the Encryption Removal Agent to obtain the encryption key bundle. The CMGAd utility and its
instructions are located in the Dell installation media (Dell-Oine-Admin-XXbit)
Log Files
In C:\ProgramData\Dell\Dell Data Protection\Encryption, look for the log le called CmgSysTray.
Search for the phrase "Manual activation result".
The error code is on the same line, followed by " status = "; the status indicates what went wrong.
Dell Data Security Endpoint Security Suite Pro
Congure Deferred Activation
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