Administrator Guide

Services Panel - Add Domain Account User................................................................................................................ 57
Key Server Cong File - Add User for Security Management Server Communication.......................................... 58
Sample Conguration File......................................................................................................................................... 59
Services Panel - Restart Key Server Service............................................................................................................... 59
Remote Management Console - Add Forensic Administrator....................................................................................59
13 Use the Administrative Download Utility (CMGAd)..................................................................................... 61
Use the Administrative Download Utility in Forensic Mode........................................................................................ 61
Use the Administrative Download Utility in Admin Mode........................................................................................... 63
14 Congure Deferred Activation.................................................................................................................... 65
Deferred Activation Customization................................................................................................................................65
Prepare the Computer for Installation...........................................................................................................................66
Install the Encryption Client with Deferred Activation................................................................................................ 66
Activate the Encryption Client with Deferred Activation............................................................................................66
Troubleshoot Deferred Activation.................................................................................................................................. 67
Troubleshoot Activation.............................................................................................................................................67
15 Troubleshooting..........................................................................................................................................70
All Clients - Troubleshooting........................................................................................................................................... 70
All Clients - Protection Status........................................................................................................................................ 70
Encryption Client Troubleshooting................................................................................................................................. 70
Upgrade to the Windows 10 Creators Update....................................................................................................... 70
(Optional) Create an Encryption Removal Agent Log File.................................................................................... 70
Find TSS Version.........................................................................................................................................................71
Encryption External Media and PCS Interactions...................................................................................................71
Use WSScan................................................................................................................................................................71
Use WSProbe............................................................................................................................................................. 75
Check Encryption Removal Agent Status...............................................................................................................76
SED Client Troubleshooting.............................................................................................................................................77
Use the Initial Access Code Policy........................................................................................................................... 77
Create a PBA Log File for Troubleshooting............................................................................................................. 78
Dell ControlVault Drivers................................................................................................................................................. 79
Update Dell ControlVault Drivers and Firmware.....................................................................................................79
UEFI Computers...............................................................................................................................................................93
Troubleshoot Network Connection..........................................................................................................................93
TPM and BitLocker..........................................................................................................................................................93
TPM and BitLocker Error Codes..............................................................................................................................93
16 Glossary....................................................................................................................................................124
Dell Data Security Endpoint Security Suite Pro
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