Administrator Guide

Constant/Value Description
a data recovery agent. Check your Group Policy settings
conguration.
FVE_E_NOT_DECRYPTED
0x80310039
The drive must be fully decrypted to complete this operation.
FVE_E_INVALID_PROTECTOR_TYPE
0x8031003A
The key protector specied cannot be used for this operation.
FVE_E_NO_PROTECTORS_TO_TEST
0x8031003B
No key protectors exist on the drive to perform the hardware test.
FVE_E_KEYFILE_NOT_FOUND
0x8031003C
The BitLocker startup key or recovery password cannot be found
on the USB device. Verify that you have the correct USB device,
that the USB device is plugged into the computer on an active USB
port, restart the computer, and then try again. If the problem
persists, contact the computer manufacturer for BIOS upgrade
instructions.
FVE_E_KEYFILE_INVALID
0x8031003D
The BitLocker startup key or recovery password le provided is
corrupt or invalid. Verify that you have the correct startup key or
recovery password le and try again.
FVE_E_KEYFILE_NO_VMK
0x8031003E
The BitLocker encryption key cannot be obtained from the startup
key or recovery password. Verify that you have the correct startup
key or recovery password and try again.
FVE_E_TPM_DISABLED
0x8031003F
The TPM is disabled. The TPM must be enabled, initialized, and
have valid ownership before it can be used with BitLocker Drive
Encryption.
FVE_E_NOT_ALLOWED_IN_SAFE_MODE
0x80310040
The BitLocker conguration of the specied drive cannot be
managed because this computer is currently operating in Safe
Mode. While in Safe Mode, BitLocker Drive Encryption can only be
used for recovery purposes.
FVE_E_TPM_INVALID_PCR
0x80310041
The TPM was not able to unlock the drive because the system boot
information has changed or a PIN was not provided correctly. Verify
that the drive has not been tampered with and that changes to the
system boot information were caused by a trusted source. After
verifying that the drive is safe to access, use the BitLocker recovery
console to unlock the drive and then suspend and resume BitLocker
to update system boot information that BitLocker associates with
this drive.
FVE_E_TPM_NO_VMK
0x80310042
The BitLocker encryption key cannot be obtained from the TPM.
FVE_E_PIN_INVALID
0x80310043
The BitLocker encryption key cannot be obtained from the TPM
and PIN.
FVE_E_AUTH_INVALID_APPLICATION
0x80310044
A boot application has changed since BitLocker Drive Encryption
was enabled.
Dell Data Security Endpoint Security Suite Pro
Troubleshooting
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