Users Guide

Software and Hardware Compatibility

Endpoint Security Suite is tested with third-party software and hardware as needed. Dell reports problems found during testing to other

vendors, where appropriate.

Upgrade to the Windows 10 Creators Update

• To upgrade a computer running the Encryption client to the Windows 10 Creators Update version, follow the instructions in the

following article: http://www.dell.com/support/article/us/en/19/SLN298382.

Aventail Access Manager

• Aventail Access Manager is not supported with the Encryption client on Windows 10 computers. [DDPC-4335]

Windows Devices

• Whole-disk compression is not supported with the Encryption client.

Synaptics TouchPad

• Random system errors may be caused by not having an updated Synaptics TouchPad driver when the Encryption client is installed. To

correct this issue, download a driver update from http://www.synaptics.com. [10228]

PartitionMagic

• If the Encrypt Temporary Files policy is Selected, the Encryption client is compatible with PartitionMagic only when it is run from

Rescue Disks.

ePocrates Rx Pro

• Because its databases contain only formulary reference information, if your organization uses ePocrates Rx Pro, we recommend that

you exclude certain databases from encryption using the Databases to Exclude from Encryption policy. See the following table for the

databases to exclude.

Databases to Exclude

abbreviations-nc-2 eula-nc-2 PrefsDB

altclin-nc-2 formdetails-nc-2 pricing-nc-2

cfg-nc-2 formsortorder-nc-2 prostrings-nc-2

classes-nc-2 formstatus-nc-2 SmshEULA-nc-2

clientnames-nc-2 groupid-nc-2 sort-nc-2

clinical-nc-2 lasths-nc-2 status-nc-2

Endpoint Security Suite Pro Technical Advisories v1.8

Software and Hardware Compatibility