Users Guide

Workarounds
Before you begin, be aware of the following workarounds that have been identied during testing.
• To host EMS, external media must have 55 MB available, plus open space on the storage that is equal to the largest le to be
encrypted. To work around the issue, free up space on the storage or use media with more storage capacity. [DDPC-243]
• Performing an upgrade during an encryption sweep may prevent the Shield Service from restarting normally after the installation
nishes. A system restart corrects this issue. To work around the issue, we recommend upgrading when no encryption sweep is
running. [14344]
• Encrypted data must be backed up while its owner is logged in. If encrypted les are backed up to an unencrypted location, the result is
an unencrypted backup. To work around this issue, back up encrypted data while its owner is logged in. [3139, 11389, 12479]
• When Dell Data Protection | Encryption is installed, Guest accounts work properly, and Guest user account data is deleted at logo, but
Guest user account folder structures (located in the Windows user hives, normally Documents and Settings) may not be deleted at
logo. Because the data is deleted, the folder structures take up very little disk space. If this happens, you can work around the issue
by having an administrator delete the excess folders periodically. [8900]
• If a user adds or removes smart card reader hardware without rebooting the Windows smart card, Dell Data Protection | Encryption
may not properly recognize authentication. If this happens, the Dell Data Protection | Encryption prompts for alternate authentication.
To work around this issue, reboot the Windows device. [9135]
• When one user attempts to access data encrypted for another user on a multi-user Windows device, the Windows software involved,
including the operating system itself, may or may not handle this error condition gracefully. If this happens: 1) Review the User
Encrypted Folders policy involved to see whether the folder should be moved to the Common Encrypted Folders policy. 2) See whether
an upgrade for your third-party software is available.
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42 Endpoint Security Suite Pro Technical Advisories v1.8
Workarounds