Users Guide

• The Password Manager version number may dier across web browsers. [28808]
• In the Security Console, the Backup and Restore feature is described as providing data backup and restore functions but is specically
related to backup and restore of Password Manager data. [28856]
• When dual-factor authentication is enabled and the computer resumes from sleep, the computer intermittently stops responding and
the screen is black. To recover from this situation press and hold the power button until the computer shuts down, then reboot the
computer. [28900]
SED Client
• Windows logon fails with some new CAC smart cards, which use multiple certicates with the same name. One certicate is the
authentication certicate and the other is a signing certicate. The algorithm used to select the certicate uses the newest certicate.
If the newest certicate is the signing certicate, Windows logon will fail. To work around this issue, create an Active Directory entry for
the principle name for the signing certicate. [27857]
• Preboot Authentication fails if a self-encrypting drive is congured as drive 1. To work around this issue, congure a self-encrypting
drive as the boot drive (drive 0) for Preboot Authentication to function properly. [28266]
• Single Sign On does not function properly when cached credentials in UPN format are used. [28660]
• When Security Tools Authentication components are uninstalled, the user is not warned that Preboot Authentication is provisioned.
Uninstalling Security Tools Authentication will impact only the user's ability to update credentials in the PBA but will not prevent the
user from authenticating with existing user accounts. The proper uninstallation sequence is as follows:
Deactivate the PBA
Uninstall Security Framework (this also uninstalls the SED client)
Uninstall Security Tools Authentication
[28791]
• Attempting to upgrade from 8.0.0 or 8.0.1 to the latest release fails and an error message is displayed saying that the computer has not
been modied. This issue occurs because the installer cannot deactivate the PBA and, therefore, uninstallation of the earlier version is
blocked. To work around this issue, deactivate the PBA and reboot the computer before attempting to upgrade to the new version.
[28817]
• The Dell Optiplex XE2 computer intermittently does not display the Windows logon or credential provider screen after waking from
sleep. To work around this issue, upgrade to the latest applicable BIOS version, which is A05 as of 03/2014. In the BIOS screen, locate
the option for Deep Sleep and disable it. [28862]
• Hybrid Sleep is not supported on Windows 8.1 with SED drives on the Precision M6800/M4800 platform. [28897]
• Secure Boot is a Unied Extensible Firmware Interface (UEFI) protocol that Windows 8 and 8.1 users can enable in the computer's BIOS
to ensure that the computer boots using trusted rmware signed by the computer manufacturer. The feature is not supported when
the following conditions are met:
• SED with Dell Data Protection | Security Tools installed
• SED with the Dell Data Protection | Encryption client installed
• SED with Dell Data Protection | Security Tools and the Dell Data Protection | Encryption client installed
• HCA with Dell Data Protection | Security Tools installed
• HCA with the Dell Data Protection | Encryption client installed
• HCA with Dell Data Protection | Security Tools and the Dell Data Protection | Encryption client installed
To upgrade to Windows 8 or 8.1 on a Dell computer with SED or HCA, Secure Boot cannot be enabled in BIOS. The Secure Boot
setting is disabled by default for computers shipping with Windows 7 or Windows 8/8.1 Downgrade Rights. This setting should not
be changed.
Instructions:
1 Turn on the power to your Dell computer. If the computer is already powered on, reboot it.
2 Press F2 or F12 continuously during boot until a message displays at the upper right of the screen that is similar to "preparing to enter
setup" (F2) or "preparing one-time boot menu" (F12). This launches the system BIOS.
3 In Setting > General > Boot Sequence, ensure that the Legacy Boot List Option is selected.
4 In Settings > General > Advanced Boot Options, ensure that the Enable Legacy Options ROMs check box is selected.
Endpoint Security Suite Pro Technical Advisories v1.8
Technical Advisories
37