Users Guide

• Running Diagnostic Info results in a le archiving error if run when les that must be accessed are locked or in use. [DDPMTR-1830]
• When running the Setup Wizard after WSDeactivate, access to Common and User encrypted data is lost. To work around this issue,
after running WSDeactivate, do not run the Setup Wizard. Instead, perform File/Folder Encryption recovery as explained in the
Recovery Guide. Select the option, My system does not allow me to access encrypted data.... Reboot the computer then run the Setup
Wizard to re-activate the user. [DDPMTR-1831]
• When the EMS Access Code Failure Action policy is set to Apply Cooldown, the cooldown is not applied. To work around this issue,
after the allowed number of password attempts, the user must manually authenticate to the device. For more information, see "EMS
Authentication Failure" in AdminHelp, accessible from the Remote Management Console. [DDPMTR-1859]
• If EMS Service (without the full version of the Shield) is installed, uninstall it prior to installing Enterprise Edition. Otherwise, installation
will fail. [DDPMTR-1871]
Advanced Authentication v8.7
• After upgrade from v8.2 or later, authentication with ngerprints fails. To work around this issue, re-enroll ngerprints after upgrade.
[CSF-746]
• After uninstallation, the DDP Console icon remains on the desktop. To work around this issue, delete the icon after uninstallation.
[DDPMTR-1815]
Preboot Authentication v8.7
• If activation fails with an error message that the SED must be recovered, perform a recovery using the instructions in the Recovery
Guide, then reinstall Advanced Authentication and re-activate. [DDPLP-305]
New Features and Functionality v1.1.1
• New policies allow administrators to suppress or lter Endpoint Security Suite popup notications on client computers.
Resolved Technical Advisories v1.1.1
Threat Protection v1.1.1
• Setting the Threat Protection Security policy to False on the Dell Data Protection Server now disables all Threat Protection policies and
features. The three policies, Malware Protection, Client Firewall, and Web Protection, no longer have to be individually set to False to
fully disable Threat Protection. [CSF-380, DDPSTE-451, DDPMTR-1011]
• Upgrade from v1.0 now proceeds as expected without displaying an EMS Service exception after reboot. [DDPMTR-1514]
Encryption Client v8.6.1
• During an upgrade, the following error no longer displays: "error Opendatabase,Databasepath,Openmode/error 80004005, (MSI API
error)." This error occurred intermittently and the upgrade successfully completed after the user acknowledged the error. [DDPC-882]
• An issue that previously occurred on some Dell Latitude E5540 computers with USB external drives connected that resulted in a blue
screen has been resolved. [DDPMTR-955, DDPSUS-259]
• An issue that resulted in occasional SDE key load and unlock failures is now resolved. [DDPMTR-1278]
• During upgrade, when Encryption Removal Agent is installed in order to proceed with uninstall, after the user selects the backup key
location and enters the password, the following error no longer displays: "Error trying to verify the key bundle is for this machine.
Continue without verifying the key bundle?" The installation now proceeds as expected. [DDPMTR-1366]
• Upgrades from pre-v8.5 no longer fail due to encryption notications being sent during the upgrade. [DDPMTR-1404]
• On computers with more than one version of Apache log4net installed and registered with the Global Assembly Cache, uninstallation
now proceeds as expected. [DDPMTR-1519, DDPMTR-1536]
• The issue with continued rebooting on a computer with the number of users nearing 300 has been resolved. [DDPSUS-37]
• The issue that caused upgrade to fail with the logged error, "CInstallInf::ProcessInf - Error calling SetupInstallServicesFromInfSection,"
is now resolved. [DDPSUS-283]
Endpoint Security Suite Pro Technical Advisories v1.8
Technical Advisories
27