Users Guide

• After policy update that requires reboot, the reboot prompt occasionally displays o-screen on the Dell Latitude 7280. [DDPC-5376]
• Encryption overlay icons display on unmanaged users' les when overlay icons are enabled for managed users on the same computer.
[DDPC-5415]
• High resolution prevents use of the recovery option on the Precision Mobile Workstation 7520 and 7720, due to the sizing of the
recovery user interface. [DDPC-5421]
• The Local Management Console temporarily displays the messages "No xed storage is found" and "Not connected to the encryption
system" when running the Encryption client on a virtual machine that is paused after an Encryption sweep with the registry entry,
EnableNGMetadata, enabled. To immediately work around this issue, close then reopen the Local Management Console. [DDPC-5567]
• On some computers, a le extraction error displays during prerequisite installation. To work around this issue if it occurs, delete les in
the \temp folder and resume installation. [DDPC-5582]
• After an encryption sweep with the Secure Post-Encryption Cleanup policy set to an Overwrite value, the following issues may occur:
The Local Management Console becomes unresponsive; File Explorer lename sorting is not functioning; or Skype displays
unrecognized characters. To work around this issue, add the following exclusion to the SDE Encryption Rules policy: "-^3C:\Windows
\Globalization". For information about setting policies, refer to AdminHelp, available from the Dell Server Remote Management Console.
[DDPC-5764]
• An executable le cannot be run a second time from EMS Explorer if the user runs the le but then cancels the operation at the prompt
after entering the EMS password. To work around this issue, close then reopen EMS Explorer and run the le. [DDPC-5781]
• On some computers, Microsoft KB4015219 may fail to install. [DDPC-5789]
Preboot Authentication v8.13
• Amended 8/2017 - Preboot Authentication fails with some docking stations and adapters. For a list of docking stations and adapters
that are supported with PBA, see www.dell.com/support/article/us/en/19/sln296720/. [DDPC-2693, DDPC-6228]
• On some non-UEFI computers, the touchpad is not functional at the PBA login screen. Functionality resumes when Windows opens.
[DDPC-5362]
• On some non-UEFI Dell Latitude computers, the touchpad is not functional after the computer resumes from sleep (S4). [DDPC-5363]
• The error, "No boot device found," may display after PBA activation on some 2017 Dell Latitude and Optiplex computers. For
instructions to work around this issue if it occurs, refer to http://www.dell.com/support/article/us/en/19/SLN305978. [DDPC-5705]
• A SED SATA drive may not boot after Legacy PBA login on some 2017 Dell Latitude and Optiplex computers. For instructions to work
around this issue if it occurs, refer to http://www.dell.com/support/article/us/en/19/SLN306020/sata-sed-drives-fails-to-boot-the-os-
after-pba-authentication?lang=EN. [DDPC-5957]
SED Client v8.13
• Amended 7/2017 - Conguration of self-encrypting drives for Dell’s SED management dier between NVMe and non-NVMe (SATA)
drives, as follows.
• Any NVMe drive that is being leveraged as an SED – The BIOS’ SATA operation must be set to RAID ON, as Dell’s SED
management does not support AHCI on NVMe drives.
• Any NVMe drive that is being leveraged as an SED – The BIOS's boot mode must be UEFI and Legacy option ROMs must be
disabled.
• Any non-NVMe drive that is being leveraged as an SED – The BIOS’ SATA operation must be set to AHCI, as Dell’s SED
management does not support RAID with non-NVMe drives.
• RAID ON is not supported because access to read and write RAID-related data (at a sector that is not available on a locked non-
NVMe drive) is not accessible at start-up, and cannot wait to read this data until after the user is logged on.
• The operating system will crash when switched from RAID ON > AHCI if the AHCI controller drivers are not pre-installed. For
instructions on how to switch from RAID > AHCI (or vice versa), see http://www.dell.com/support/article/us/en/19/
SLN306460.
Supported OPAL compliant SEDs require updated Intel Rapid Storage Technology Drivers, located at http://www.dell.com/support/
home/us/en/19/product-support/product/dell-dp-endpt-security-suite/drivers.
Dell recommends Intel Rapid Storage Technology Driver version 15.2.0.0 or later, with NVMe drives.
[DDPC-5941, DDPC-6219]
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Endpoint Security Suite Pro Technical Advisories v1.8
Technical Advisories