Reference Guide

Navigate the Dell Server
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To download encryption keys of a managed or removed endpoint:
NOTE: Select Include Removed Endpoints to display endpoints that were previously removed.
1. In the left pane, click Management > Recover Endpoint.
2. Enter the Hostname and click Search.
3. Click Recover next to the endpoint.
4. Enter a password then click Download.
5. Copy the recovery file to the endpoint and run the file.
Windows Recovery
For Windows Recovery, follow the instructions in the Recovery Guide.
The latest Recovery Guide is available at these locations:
Encryption -
http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-
encryption/manuals
Threat Protection - Endpoint Security Suite Pro - http://www.dell.com/support/home/us/en/19/product-
support/product/dell-dp-endpt-security-suite/manuals
Advanced Threat Prevention - Endpoint Security Suite Enterprise -
http://www.dell.com/support/home/us/en/19/product-support/product/dell-dp-endpt-security-suite-
enterprise/manuals
SED Recovery
For information about SED authentication failure or SED endpoint recovery, see SED Recovery
.
Encryption External Media Recovery
For information about recovering after Encryption External Media authentication failure, see Encryption
External Media Authentication Failure.
Mac Recovery
See the Encryption Enterprise for Mac Administrator Guide for the most up-to-date recovery instructions.
The latest Encryption Enterprise for Mac Administrator Guide is available at
http://www.dell.com/support/home/us/en/19/product-support/product/dell-data-protection-
encryption/manuals.
License Management
License Management
To view usage of Client Access Licenses (CALs) that you own and upload new licenses, click Management >
License Management.
Upload Client Access Licenses
You received CALs separately from the installation files, either at the initial purchase or later if you added
additional CALs.
1. In the left pane of the Remote Management Console, click Management > License Management.
2. Under Upload Licenses, click Choose File to browse to and select the saved CAL.
View or Add License Notifications