Reference Guide

Navigate the Dell Server
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5. To sort the results in ascending order by column, click the heading of the column you want to sort.
6. To export the results to an Excel or CSV file, pull down the Export File list and select Excel or CSV.
Exported files can hold up to 100,000 records.
Recovery
Recover Data - Encryption External Media Authentication Failure
Encryption External Media encrypts data on removable storage, as defined by policy. There may be several
different circumstances where access to Encryption External Media encrypted data needs to be regained. In
general, these scenarios fall into two categories:
• The Encryption External Media password is lost or forgotten
• The Encryption External Media software or key material has been lost or corrupted on the device
If more than one Security Management Server or Security Management Server Virtual is part of a federation,
to perform Encryption External Media Recovery across Dell Servers in the federation, see
Enable Federated
Key Recovery.
Manual Authentication when Encryption External Media Password is Lost or Forgotten
If a user has lost or forgotten an Encryption External Media password, manual authentication is necessary.
1. The user will be prompted for their password. Since the password is not available, the user clicks I
forgot.
2. The user is given another opportunity to try again. If the user clicks Yes - I forgot, the Manual
Authentication window displays (or the Manual Authentication window will automatically display
upon the set number of retries allowed).
3. The user is instructed to contact their Administrator and inform them that they need to manually
recover Encryption External Media for Windows.
4. As a Dell Administrator, log in to the Remote Management Console.
5. In the left pane, click Populations > Users.
6. Enter a filter to search for the user. The wild card character is *. You can enter Common Name,
Universal Principal Name, or sAMAccountName.
7. Click the search icon.
A user or list of users displays, based on your search filter.
8. Locate the appropriate user and click the Endpoints tab.
9. Locate the appropriate Shielded Endpoint.
10. Under Actions, click the Recover link.
The Recover Data page displays.
Tip: Numbers are red and letters are blue.
11. Ask the user for the Shield ID and verify that it is correct or enter it into the Shield ID field. Shield
IDs do not contain the letters B, O, Q, and S.
12. Ask the user for the 8, 16, or 32-character Endpoint Code (not case sensitive) and enter it into the
appropriate field. Endpoint Codes contain only the letters A-F.