Reference Guide

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11. Ask the user for the Shield ID and verify that it is correct or enter it into Shield ID. Shield IDs do
not contain the letters B, O, Q, and S.
12. Ask the user for the 8, 16, or 32-character Endpoint Code (not case sensitive) and enter it into
the appropriate field. Endpoint Codes contain only the letters A-F.
13. Ask the user for the Key ID and enter it into the appropriate field (if your organization allows
non-domain user activation, the Key ID is required.
14. Click Generate Access Code. The Restore User Access page displays the directory user alias
associated with the Encryption client, along with an access code.
15. Confirm to your satisfaction that the request is coming from the directory user alias shown.
This is especially important if recovering media that may have been given to another user. Dell
recommends that you set a help desk policy for how to handle requests from users other than
those who originally copied the data.
16. Do one of the following:
• To allow the user to access the endpoint, click Activate.
• To not allow the user to access the endpoint, click Cancel.
17. If the requester is the device authorized user, ask the user to enter the Access Code (not case
sensitive) on the endpoint and click OK. The Access Code policies of the user affect this
process (for example, how many attempts the user has to enter the code correctly).
18. When the user successfully enters the Access Code, the Encryption client changes the Current
Shield State policy to Activate, and the successfully entered Access Code is no longer valid.
Instruct the user to click OK to close the dialog.
19. In the left pane, click Management > Commit.
20. Click Commit Policies.
Once manual authentication is successful, the user is directed to reset their password. Depending on how
policies are set, one of the following three options are displayed. The user enters a new password and confirms
it, then clicks OK or Cancel.
Depending on policies set, the user may be prompted to type this password when using this removable media
in other computers.
If the policy is set to
block all access to
removable media until
authenticated/encrypted
and the user clicks
Cancel, they cannot
access any files on this
removable storage.
If a user re-uses a
password that has been
used too recently, a
dialog displays asking
them to use a different
password.
If a password does not
If the policy gives read-
access to removable
storage until
authenticated/encrypted
and the user clicks
Cancel, they can
read/delete existing files
on this removable media
, but cannot edit/add files
to this removable
storage.
If a user re-uses a
password that has been
used too recently, a
dialog displays asking
them to use a different
If the policy gives full
access to removable
media until
authenticated/encrypted
and the user clicks
Cancel, they have full
access to unencrypted
files on this removable
media, but cannot access
encrypted files.
If a user re-uses a
password that has been
used too recently, a
dialog displays asking
them to use a different
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