Administrator Guide

Troubleshooting

Recover Advanced Threat Prevention

Recover Service

You will need your backed up certificate to recover Advanced Threat Prevention service.

1. In the left pane of the Management Console, click Management > Services Management.

2. Click Recover Advanced Threat Prevention Service.

3. Follow the guided service recovery and upload the Advanced Threat Prevention certificate when prompted.

Find the Product Code with Windows PowerShell

● You can easily identify the product code, if the product code changes in the future, using this method.

Get-WmiObject Win32_Product | Where-Object {$_.Name -like '*Cylance*'} | FT

IdentifyingNumber, Name, LocalPackage

The output will result with the full path and .msi file name (the converted hex name of the file).

Advanced Threat Prevention Client Registry Settings

● To have the Advanced Threat Prevention plugin monitor HKLM\SOFTWARE\Dell\Dell Data Protection for changes to the

LogVerbosity value, and update the client log level accordingly, set the following value.

[HKLM\SOFTWARE\Dell\Dell Data Protection]

"LogVerbosity"=DWORD:<see below>

Dump: 0

Fatal: 1

Error 3

Warning 5

Info 10

Verbose 12

Trace 14

Debug 15

The registry value is checked when the Advanced Threat Prevention service starts or whenever the value changes. If the

registry value does not exist, there is no change to the logging level.

Troubleshooting 21