Users Guide

● The computer does not Single Sign-on (SSO) after waking up from Hybrid Sleep. After the user enters their credentials at
the Preboot Authentication (PBA) screen, the computer stops at the Windows logon screen and the user must manually log
on to the computer.
Dell Data Protection | Security Tools and the SED client do not support Hybrid Sleep states and SSO when Preboot
Authentication (PBA) is Active. Disable Hybrid Sleep when using Preboot Authentication if your organization intends to use
SSO. [27496, 25785]
● When using a Precision M6800, Single Sign-On will fail if a USB device is currently plugged into the computer. [27595]
● With Windows 8, after a computer automatically moves from the sleep to hibernate state, when the computer resumes,
Single Sign-On is not functioning properly. [27888]
Advanced Authentication
● The fingerprint reader on Latitude 10, Latitude 5530, and Latitude 5430 for OS logon does not work with Advanced
Authentication.
BitLocker Manager
● When BitLocker is encrypting, if the PBA is turned on, the error message "createdatabase failed" may be received. To work
around the issue, dismiss the dialog and allow BitLocker encryption to finish. [26540]
● When running on a Latitude E5430 and leaving the TPM in a cleared state and relying on EMAgent to activate and take
ownership, a "GetPhysicalPresenceRequest - PpiAcpiFailure" error message displays. To work around the issue, have the
TPM on and activated in the BIOS and enable the "TPM ACPI Support" check box in the BIOS. [26708]
● Using the GUI to upgrade from 8.0.1 to 8.1 does not function. Upgrading from 8.0.1 to 8.1 from the command line works as
expected. Upgrading from the master installer also works as expected. [27664]
Technical Advisories v8.0
Encryption Client
● EMS cannot be used side-by-side with most third-party USB device encryption solutions, whether hardware or software. To
use EMS, either add your third-party USB device to your whitelist, or remove the third-party encryption software.
● When the local console is left open and the computer sleeps, a message displays that "no fixed storage is found." Closing and
re-opening the local console corrects the issue. If the local console cannot contact its internal server because the computer
is sleeping, it correctly displays this message.
● Advanced Authentication cannot be installed when Dell Data Protection | Access is present on the computer. Follow the
steps in the Dell Data Protection | Endpoint Security Suite Administrator Guide to uninstall DDP|A. [27073]
● When uninstalling the Dell Data Protection | Encryption client, an error may display stating, "An error occurred while trying to
uninstall DDP|CSF." You may safely dismiss this error. The application will refresh, and Client Security Framework (CSF) will
be properly uninstalled. [26866]
SED Client
● SED v7.3 cannot be directly upgraded to SED v8.0. To move to v8.0 issue a policy to deprovision the SED and re-provision
after the upgrade.
Advanced Authentication
● Advanced Authentication cannot be installed when Dell Data Protection | Access is present on the computer. Follow the
steps in the Dell Data Protection | Endpoint Security Suite Administrator Guide to uninstall DDP|A. [27073]
Technical Advisories v7.7
Encryption Client
● Due to a Windows operating system update that interacts with the Dell Data Protection PCS driver, DVD media fails to be
formatted/burned when PCS is set to UDF only. CD and USB media are not affected. [24833]
Technical Advisories v7.2.3
Encryption Client
● Under some circumstances, the local console "compliance status" displayed for the eSATA port may be different than the
actual status. To resolve the issue, reboot the computer.
Technical Advisories
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