Users Guide

2. Select Show advanced settings > Content settings > Disable individual plug-ins and then select Always allowed for
the Dell Data Protection | Security Tools Plug-in. Close the Plug-ins page.
3. In the Google Chrome Settings page, select Extensions and check the Enable box next to the Dell Data Protection |
Security Tools Extension.
4. Exit Google Chrome and re-launch.
When you access a site that contains a logon form you will be prompted with the pre-train icon to capture the logon
credentials for the site.
[28528, 28678, 28719]
● In Password Manager, the Select Logon Data window does not show the user name of the first enrolled user. [28531]
● When using Password Manager with Firefox, double-clicking the pre-train icon does not open the Add Logon dialog. [28693]
● The Password Manager shortcut (CTRL+WIN+H) cannot be used on tablets, because the WIN button is not present.
[28706]
● Password Manager prompts for credentials only when accessed for the first time after the user logs on and not again until
the next log on or computer restart. This is working as designed. [28714]
● The Password Manager version number may differ across web browsers. [28808]
● In the Security Console, the Backup and Restore feature is described as providing data backup and restore functions but is
specifically related to backup and restore of Password Manager data. [28856]
● When dual-factor authentication is enabled and the computer resumes from sleep, the computer intermittently stops
responding and the screen is black. To recover from this situation press and hold the power button until the computer shuts
down, then reboot the computer. [28900]
SED Client
● Windows logon fails with some new CAC smart cards, which use multiple certificates with the same name. One certificate is
the authentication certificate and the other is a signing certificate. The algorithm used to select the certificate uses the
newest certificate. If the newest certificate is the signing certificate, Windows logon will fail. To work around this issue,
create an Active Directory entry for the principle name for the signing certificate. [27857]
● Preboot Authentication fails if a self-encrypting drive is configured as drive 1. To work around this issue, configure a self-
encrypting drive as the boot drive (drive 0) for Preboot Authentication to function properly. [28266]
● Single Sign On does not function properly when cached credentials in UPN format are used. [28660]
● When Security Tools Authentication components are uninstalled, the user is not warned that Preboot Authentication is
provisioned. Uninstalling Security Tools Authentication will impact only the user's ability to update credentials in the PBA but
will not prevent the user from authenticating with existing user accounts. The proper uninstallation sequence is as follows:
Deactivate the PBA
Uninstall Security Framework (this also uninstalls the SED client)
Uninstall Security Tools Authentication
[28791]
● Attempting to upgrade from 8.0.0 or 8.0.1 to the latest release fails and an error message is displayed saying that the
computer has not been modified. This issue occurs because the installer cannot deactivate the PBA and, therefore,
uninstallation of the earlier version is blocked. To work around this issue, deactivate the PBA and reboot the computer
before attempting to upgrade to the new version. [28817]
● The Dell Optiplex XE2 computer intermittently does not display the Windows logon or credential provider screen after waking
from sleep. To work around this issue, upgrade to the latest applicable BIOS version, which is A05 as of 03/2014. In the BIOS
screen, locate the option for Deep Sleep and disable it. [28862]
● Hybrid Sleep is not supported on Windows 8.1 with SED drives on the Precision M6800/M4800 platform. [28897]
● Secure Boot is a Unified Extensible Firmware Interface (UEFI) protocol that Windows 8 and 8.1 users can enable in the
computer's BIOS to ensure that the computer boots using trusted firmware signed by the computer manufacturer. The
feature is not supported when the following conditions are met:
○ SED with Dell Data Protection | Security Tools installed
○ SED with the Dell Data Protection | Encryption client installed
○ SED with Dell Data Protection | Security Tools and the Dell Data Protection | Encryption client installed
○ HCA with Dell Data Protection | Security Tools installed
○ HCA with the Dell Data Protection | Encryption client installed
○ HCA with Dell Data Protection | Security Tools and the Dell Data Protection | Encryption client installed
To upgrade to Windows 8 or 8.1 on a Dell computer with SED or HCA, Secure Boot cannot be enabled in BIOS. The
Secure Boot setting is disabled by default for computers shipping with Windows 7 or Windows 8/8.1 Downgrade Rights.
This setting should not be changed.
Technical Advisories
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