Users Guide

Reporting and auditing processes are simplified, with comprehensive protection and FIPS compliance. Extensive reporting
and auditing capabilities and secure recovery key escrow help auditors easily determine compliance.
Technical Advisories v1.0
Advanced Threat Protection v1.0
● To avoid very long installation times due to Windows updates running on Windows 7, ensure that all updates are installed
before beginning installation. If Windows KB2913763 is not yet installed, install it then reboot before installing Endpoint
Security Suite Enterprise. For more information, see https://support.microsoft.com/en-us/kb/2913763. [CSF-847,
DDPC-1619]
● After upgrade to Windows 10 with Advanced Threat Protection installed, the Advanced Threat Protection Service is not
available. To work around this issue, either uninstall and reinstall Advanced Threat Protection or manually add the service
with the appropriate command, listed below.
If Advanced Threat Protection was installed with the Endpoint Security Suite master installer, use this command:
sc create CylanceSvc binpath="C:\Program Files\Dell\Dell Data Protection\Advanced Threat
protection\CylanceSvc.exe" start=auto displayname="Cylance PROTECT"
If Advanced Threat Protection was installed with the child installer, use this command:
sc create CylanceSvc binpath="C:\Program Files\Cylance\Desktop" start=auto displayname="Cylance PROTECT"
[CSF-998, DDPC-3833]
● Before installation on a computer running Windows 7 and Microsoft .Net Framework 4.6, if all Windows updates have not
been applied, the computer becomes unresponsive after installation. To work around this issue, ensure that all Windows
updates are applied before beginning installation. [CSF-1158]
● Endpoint Security Suite Enterprise is not supported with PC Cleaner Pro. [CSF-1211]
● After a Quarantined file is Waived at the EE/VE Server and the Advanced Threat Protection client moves the file from
Quarantined to Waived, the client does not send an event to the Server to indicate the file has been Waived. [CSF-1322]
Encryption Client v8.9
● Added 04/2016 - A computer running Windows 7 hibernates although the client is unable to encrypt the hibernation data and
the Prevent Unsecured Hibernation policy is enabled. [DDPC-1220]
● The organization and naming of some policies differ in the local console and EE or VE Server Remote Management Console.
[DDPC-1253]
● Added 8/2017 - When the user inserts EMS-encrypted media and clicks Access Encrypted Files on a Windows 10
computer without the Encryption client installed, the options Install EMS Service and Run EMS Explorer are not
available. [DDPC-1449]
● On HCA-encrypted computers running the Windows 10 Fall Update, HCA decryption does not start after the HCA encryption
policy is changed to Off. [DDPC-1452]
●
On some USB drives, External Media Shield leaves some files unencrypted and renamed with "CEF????<original
filename>ERR." This occurs only occasionally, with USB drives or drivers that repeatedly disconnect and reconnect the
drives. To work around this issue, rename the files with their original filenames, then remove and reconnect the drive. If the
EMS Scan External Media policy is On, the resulting encryption sweep will process the files. [DDPC-1532]
● If the HCA algorithm is changed after encryption, HCA encryption does not start. [DDPC-1533]
Advanced Authentication v8.9
● On UEFI computers running the Windows 10 Fall Update and AVG Antivirus, Advanced Authentication installation with the
child installer is interrupted and never completes. [CSF-1192]
● The fingerprint reader on the Latitude 7510 running Windows 10 loses functionality after upgrade to Windows 10 Fall Update.
To work around this issue, perform two restarts and the fingerprint reader will function again. [CSF-1210]
● Occasionally on computers running the Windows 10 Fall Update, fingerprints may need to be re-enrolled. [CSF-1225]
Technical Advisories
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