Users Guide

NOTE: This fix requires the BIOS update launched in late April 2019 or in May 2019. The BIOS revision and release date will

vary based on the platform affected. If the BIOS update is applied before Dell Encryption v2.3 is installed on devices with US

English keyboards, the Pre-boot Authentication environment may not properly translate all characters.

● An issue resulting in an incorrect prompt when a new user attempts authentication with a smart card without connection to

the Dell Server is resolved. [DDPC-9351]

● An issue that resulted in the Challenge Response screen displaying in place of the password authentication screen after

exceeding recovery questions attempts on a Legacy computer with PBA active is resolved. [DDPC-9426]

● An issue resulting in sleep mode failing on an Optiplex 7060 when Dell Encryption and SED management are both activated

after an upgrade to Windows 10 October 2018 update is resolved. [DDPC-10410]

● Valid certificates work as expected when a smart card is used. [DDPC-10512]

● An issue resulting in a malformed Pre-boot Authentication database due to incorrect updates to the Pre-boot Authentication

environment's datastore is resolved. Primary and secondary datastores now properly validate data and rotate. [DDPC-10757,

DDPSUS-2482]

● A delay during login when selecting the option to run as a different user in Windows with Pre-boot Authentication enabled is

resolved. [DDPC-10956] [DDPSUS-2531]

SED Management v2.3

● Dell Encryption now allows registry-based overrides to prevent disabling third-party credential providers after the Pre-boot

Authentication environment is enabled. To prevent Dell Encryption from disabling third-party credential providers, create the

following registry key:

HKLM\SOFTWARE\Dell\Dell Data Protection\

"AllowOtherCredProviders" = DWORD:1

0=Disabled (default)

1=Enabled

NOTE: This value may prevent the Dell credential provider from properly syncing credentials initially due to third-party

credential providers being disabled. Ensure the devices using this registry key can properly communicate with the Dell

Server. [DDPC-10542, DDPSUS-2410, DDPSUS-2412, DDPSUS-2506]

Full Disk Encryption v2.3

● Full Disk Encryption is now supported on Optiplex 7460 All-in-one and Optiplex 7760 All-in-one when SATA is set to AHCI.

[DDPC-9224]