Install Guide

The user name or password does not match.
Possible Solution: Try to log in again, ensuring that you type the user name and password exactly.
Error Message: Activation failed because the user account does not have domain administrator rights.
The credentials used to activate do not have domain administrator rights, or the administrator's user name was not in UPN
format.
Possible Solution: In the Activation dialog, enter credentials in UPN format for a domain administrator.
Error Messages: A connection with the server could not be established.
or
The operation timed out.
Server Encryption could not communicate with port 8449 over HTTPS to the Dell Server.
Possible Solutions
● Connect directly to your network and try to activate again.
● If connected by VPN, try connecting directly to the network and try again to activate.
● Check the Dell Server URL to ensure it matches the URL supplied by the administrator. The URL
and other data that the user entered into the installer are stored in the registry. Check the
accuracy of the data under [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet].
● Disconnect the server from the network. Restart the server and reconnect to the network.
Error Message: Activation failed because the Server is unable to support this request.
Possible Solutions
● Server Encryption cannot be activated against a legacy server; the Dell Server version must be version 9.1 or higher. If
necessary, upgrade your Dell Server to version 9.1 or higher.
● Check the Dell Server URL to ensure it matches the URL supplied by the administrator. The URL and other data that the
user entered into the installer are stored in the registry.
● Check the accuracy of the data under [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
and [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet].
Initial Activation Process
The following diagram illustrates a successful initial activation.
The initial activation process of Encryption of server operating systems requires a live user to access the server. The user can
be of any type: domain or non-domain, remote-desktop-connected or interactive user, but the user must have access to domain
administrator credentials.
The Activation dialog displays when one of two workflows occur:
● A new (unmanaged) user logs on to the computer.
● When a new user right-clicks the Encryption icon in the notification area and selects Activate Dell Encryption.
The initial activation process is as follows:
1. The user logs in.
2. Upon detection of a new (unmanaged) user, the Activate dialog displays. The user clicks Cancel.
3. The user opens the Server Encryption About box to confirm that it is running in Server mode.
4. The user right-clicks the Encryption icon in the notification area and selects Activate Dell Encryption.
5. The user enters domain administrator credentials in the Activate dialog.
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Troubleshooting