Install Guide
Table Of Contents
- Dell Endpoint Security Suite Enterprise Advanced Installation Guide v3.0
- Contents
- Introduction
- Requirements
- Registry Settings
- Install Using the Master Installer
- Uninstall the Master Installer
- Install Using the Child Installers
- Uninstall Using the Child Installers
- Data Security Uninstaller
- Commonly Used Scenarios
- Provision a Tenant
- Configure Advanced Threat Prevention Agent Auto Update
- Pre-Installation Configuration for SED UEFI, and BitLocker Manager
- Designate the Dell Server through Registry
- Extract Child Installers
- Configure Key Server
- Use the Administrative Download Utility (CMGAd)
- Configure Encryption on a Server Operating System
- Configure Deferred Activation
- Troubleshooting
- Glossary
The URL and other data that the user entered into the installer are stored in the registry. Check the
accuracy of the data under [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet]
● Disconnect and reconnect:
Disconnect the computer from the network.
Reconnect to the network.
Restart the computer.
Try to connect to the network again.
Error Message: Legacy Server Not Supported
Encryption cannot be activated against a legacy server; the Dell Server must be v9.1 or higher.
Possible Solution
● Check the Dell Server URL to ensure it matches the URL provided by the administrator.
The URL and other data that the user entered into the installer are stored in the registry.
● Check the accuracy of the data under [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
and [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet]
Error Message: Domain User Already Activated
A second user has logged on to the local computer and tried to activate against a domain account that has already been
activated.
A user can activate the Encryption client only once per domain account.
Possible Solution
Decrypt and uninstall the Encryption client while logged in as the second activated user.
Error Message: Server Error General
An error has occurred on the server.
Possible Solution
The administrator should check the Server logs to ensure services are running.
The user should try to activate later.
Tools
CMGAd
Use the CMGAd utility prior to launching the Encryption Removal Agent to obtain the encryption key bundle. The CMGAd utility
and its instructions are located in the Dell installation media (Dell-Offline-Admin-XXbit)
Log Files
In C:\ProgramData\Dell\Dell Data Protection\Encryption, look for the log file called CmgSysTray.
Search for the phrase "Manual activation result".
The error code is on the same line, followed by " status = "; the status indicates what went wrong.
102
Configure Deferred Activation