Install Guide

Supported Server Operating Systems
● Windows Server 2012 R2
Mac Operating Systems Supported to Access Encrypted Media (64-bit kernels)
● macOS High Sierra 10.13.5 - 10.13.6
● macOS Mojave 10.14.0 - 10.14.4
● macOS Catalina 10.15.1 - 10.15.4
Advanced Threat Prevention
● To complete Advanced Threat Prevention installation when the Dell Server managing the client is running in Connected
mode (default), the computer must have network connectivity. However, network connectivity is not required for Advanced
Threat Prevention installation when the managing Dell Server is running in Disconnected mode.
● To provision a tenant for Advanced Threat Prevention, the Dell Server must have Internet connectivity.
● The optional Client Firewall and Web Protection features should
not be installed on client computers that are managed by
Dell Server running in Disconnected mode.
● Other vendors' antivirus, antimalware, and antispyware applications may conflict with the Advanced Threat Prevention
client. If possible, uninstall these applications. Conflicting software does not include Windows Defender. Firewall applications
are allowed.
If uninstalling other antivirus, antimalware, and antispyware applications is not possible, you must add exclusions to Advanced
Threat Prevention in the Dell Server and also to the other applications. For instructions on how to add exclusions to
Advanced Threat Prevention in the Dell Server, see KB article SLN300970. For a list of exclusions to add to the other
antivirus applications, see KB article SLN301562.
Operating Systems
● The following table details supported operating systems.
Windows Operating Systems (32- and 64-bit)
○ Windows 7 SP1: Enterprise, Professional, Ultimate
￭ In January 2020, SHA1 signing certificates are no longer valid and cannot be renewed. Devices running Windows 7
or Windows Server 2008 R2 must install Microsoft KBs https://support.microsoft.com/help/4474419 and https://
support.microsoft.com/help/4490628 to validate SHA256 signing certificates on applications and installation
packages.
Applications and installation packages signed with SHA1 certificates will function but an error will display on the
endpoint during installation or execution of the application without these updates installed
○ Windows Embedded Standard 7
○ Windows 8.1: Enterprise, Pro
○ Windows 10: Education, Enterprise, Pro v1803-v20H2 (April 2018 Update/Redstone 4 - October 2020 Update/20H2)
Note: Windows 10 v2004 (May 2020 Update/20H1) does not support 32-bit architecture. For more information, see
https://docs.microsoft.com/windows-hardware/design/minimum/minimum-hardware-requirements-overview
￭ Windows 10 2016 LTSB
￭ Windows 10 2019 LTSC
○ Windows Server 2008 R2 SP1: Standard Edition, Datacenter Edition, Enterprise Edition, Webserver Edition
○ Windows Server 2012 R2: Standard Edition, Essentials Edition, Datacenter Edition
○ Windows Server 2016: Standard Edition, Essentials Edition, Datacenter Edition
○ Windows Server 2019: Standard Edition, Datacenter Edition
16 Requirements