Install Guide

Constant/Value Description
FVE_E_FIPS_PREVENTS_RECOVERY_PASSWORD
0x80310037
The Group Policy setting requiring FIPS compliance
prevents a local recovery password from being generated or
used by BitLocker Drive Encryption. When operating in
FIPS-compliant mode, BitLocker recovery options can be
either a recovery key stored on a USB drive or recovery
through a data recovery agent.
FVE_E_FIPS_PREVENTS_EXTERNAL_KEY_EXPORT
0x80310038
The Group Policy setting requiring FIPS compliance
prevents the recovery password from being saved to Active
Directory. When operating in FIPS-compliant mode,
BitLocker recovery options can be either a recovery key
stored on a USB drive or recovery through a data recovery
agent. Check your Group Policy settings configuration.
FVE_E_NOT_DECRYPTED
0x80310039
The drive must be fully decrypted to complete this
operation.
FVE_E_INVALID_PROTECTOR_TYPE
0x8031003A
The key protector specified cannot be used for this
operation.
FVE_E_NO_PROTECTORS_TO_TEST
0x8031003B
No key protectors exist on the drive to perform the
hardware test.
FVE_E_KEYFILE_NOT_FOUND
0x8031003C
The BitLocker startup key or recovery password cannot be
found on the USB device. Verify that you have the correct
USB device, that the USB device is plugged into the
computer on an active USB port, restart the computer, and
then try again. If the problem persists, contact the
computer manufacturer for BIOS upgrade instructions.
FVE_E_KEYFILE_INVALID
0x8031003D
The BitLocker startup key or recovery password file
provided is corrupt or invalid. Verify that you have the
correct startup key or recovery password file and try again.
FVE_E_KEYFILE_NO_VMK
0x8031003E
The BitLocker encryption key cannot be obtained from the
startup key or recovery password. Verify that you have the
correct startup key or recovery password and try again.
FVE_E_TPM_DISABLED
0x8031003F
The TPM is disabled. The TPM must be enabled, initialized,
and have valid ownership before it can be used with
BitLocker Drive Encryption.
FVE_E_NOT_ALLOWED_IN_SAFE_MODE
0x80310040
The BitLocker configuration of the specified drive cannot be
managed because this computer is currently operating in
Safe Mode. While in Safe Mode, BitLocker Drive Encryption
can only be used for recovery purposes.
FVE_E_TPM_INVALID_PCR
0x80310041
The TPM was not able to unlock the drive because the
system boot information has changed or a PIN was not
provided correctly. Verify that the drive has not been
tampered with and that changes to the system boot
information were caused by a trusted source. After verifying
that the drive is safe to access, use the BitLocker recovery
console to unlock the drive and then suspend and resume
BitLocker to update system boot information that BitLocker
associates with this drive.
FVE_E_TPM_NO_VMK
0x80310042
The BitLocker encryption key cannot be obtained from the
TPM.
Troubleshooting 149