Install Guide

The Dell Server combines the encryption key bundle with the user's credentials and with the computer's unique ID (machine
ID), creating an unbreakable relationship between the key bundle, the specific computer, and the user.
4. Restart the computer to begin the encryption sweep.
NOTE:
The local Management Console, accessible from the notification area icon, shows the policies sent by the server, not the
effective policy.
Troubleshoot Deferred Activation
Troubleshoot Activation
Problem: Cannot access certain files and folders
Inability to access certain files and folders is a symptom of being logged in with a different account than the one under which
the user activated.
The Activation Logon dialog automatically displays even though the user has previously activated.
Possible Solution
Log out and log back in with the credentials of the activated account and try to access the files again.
In the rare event that the Encryption client cannot authenticate the user, the Activation Logon dialog prompts the user for
credentials to authenticate and access encryption keys. To use the automatic re-activation feature, the AutoReactivation and
AutoPromptForActivation registry keys must BOTH be enabled. Although the feature is enabled by default, it can be manually
disabled. For more information, see Disable Automatic Re-activation.
Error Message: Server Authentication Failed
The server was not able to authenticate the email address and password.
Possible Solutions
● Use the email address associated with the organization. Personal email addresses cannot be used for activation.
● Re-enter the email address and password and ensure there are no typographical errors.
● Ask the administrator to verify that the email account is active and is not locked.
● Ask the administrator to reset the user's domain password.
Error Message: Network connection error
The Encryption client could not communicate with the Dell Server.
Possible Solutions
● Connect directly to the organization's network and try to activate again.
● If VPN access is required to connect to the network, check the VPN connection and try again.
● Check the Dell Server URL to ensure it matches the URL provided by the administrator.
Configure Deferred Activation
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