Administrator Guide

Provision a Tenant
1. As a Dell administrator, log in to the Management Console.
2. In the left pane of the Management Console, click Management > Services Management.
3. Click Set Up Advanced Threat Protection Service. Import your Advanced Threat Prevention licenses if failure occurs at
this point.
4. The guided set up begins once the licenses are imported. Click Next to begin.
5. Read and agree to the EULA and click Next.
6. Provide identifying credentials to the Dell Server for provisioning of the Tenant. Click Next. Provisioning an existing Tenant
that is Cylance-branded is not supported.
7. Download the Certificate. This is required to recover if there is a disaster scenarios with the Dell Server. This Certificate is
not automatically backed up. Back up the Certificate to a safe location on a different computer. Select the check box to
confirm that you backed up the Certificate and click Next.
8. Set up is complete. Click OK.
Configure Advanced Threat Prevention Agent Auto
Update
In the Management Console, you can enroll to receive Advanced Threat Prevention agent auto updates. Enrolling to receive
agent auto updates allows clients to automatically download and apply updates from the Advanced Threat Prevention service.
Updates are released monthly.
NOTE:
Agent auto updates are supported with Dell Server v9.4.1 or later.
Receive agent auto updates
To enroll to receive agent auto updates:
1. In the left pane of the Management Console, click Management > Services Management.
2. On the Advance Threats tab, under Agent Auto Update, click On then click Save Preferences.
It may take a few moments for the information to populate and for auto updates to display.
Stop receiving agent auto updates
To stop receiving agent auto updates:
1. In the left pane of the Management Console, click Management > Services Management.
2. On the Advance Threats tab, under Agent Auto Update, click Off then click Save Preferences.
Advanced Threat Prevention Troubleshooting
Advanced Threat Prevention Provisioning and Agent Communication
The following diagrams illustrate the Advanced Threat Prevention service provisioning process.
Tasks
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