Administrator Guide

18. When prompted to reboot, click Yes.
19. The system reboots, and you can log into Windows.
How to Retrieve a Firmware Password
Even if the client computer is configured for firmware password enforcement, it may not be needed for recovery. If the
computer to recover is bootable, set the boot target in the Startup Disk system preferences pane.
In the case where the firmware password is needed to accomplish recovery (if the computer is not bootable and firmware
password protection is enforced), follow the steps below.
To retrieve a firmware password, you must first retrieve the recovery bundle containing the disk's encryption keys.
1. As a Dell administrator, log in to the Management Console.
2. In the left pane, click Populations > Endpoints
3. Search for the device to recover.
4. Click the device name to open the Endpoint Detail page.
5. Click the Details & Actions tab.
6. Under Shield Detail, click the Device Recovery Keys link.
7. To save the recovery bundle to the external recovery volume or computer that will be running the recovery utility to perform
the recovery operation, click Download, and click Save.
8. Open the recovery bundle to retrieve the firmware password for the computer targeted for recovery. The firmware
password is located within the string tags after the FirmwarePassword key.
For example:
<key>FirmwarePassword</key>
<string>Bo$vun8WDn</string>
Client Tool
The Client Tool is a shell command that runs on a Mac endpoint. It is used to activate the client from a remote location or to run
a script through a remote management utility. As administrator, you can activate a client and do the following:
● Activate as administrator
● Activate temporarily
● Retrieve information from the Mac client
To use the Client Tool manually, open a ssh session and enter the desired command on the command line.
Example:
/Library/PreferencePanes/Dell\ Encryption\Enterprise.prefPane/Contents/Helpers/client -at domainAccount
domainPassword
Enter client alone to display the usage instructions.
/Library/PreferencePanes/Dell\ Encryption\Enterprise.prefPane/Contents/Helpers/client
Table 1. Client Tool Commands
Command Purpose Syntax Results
Activate Activates a Mac
client with the Dell
Server but without
going through the
user interface. To
activate, a valid
domain user name
and password must
be entered.
-a domainAccount domainPassword
-a localAccount* domainAccount
domainPassword
domainAccount is the account used to
activate via the client tool.
localAccount is optional and is the current
user if none is specified.
The activation command has this format:
0 = Success
2 = Activation failed, and
reason for failure
6 = User not found
Tasks for the Encryption Client 35