Administrator Guide

You must ensure Windows is installed before deploying client policies enabling encryption. After the client begins the
encryption process, it disallows disk partition operations required by Boot Camp.
Recovery of Endpoint Security Suite Enterprise for Windows on Boot Camp
To recover Endpoint Security Suite Enterprise for Windows running in a Boot Camp volume, you must also create a Boot Camp
volume on an external drive.
Prerequisites
● An external bootable drive
●
The Device ID/Unique ID of the computer targeted for recovery. In most cases, you can find the computer targeted for
recovery in the Management Console by searching for the owner's user name and viewing the devices encrypted for that
user. The format of the Device ID/Unique ID is "John Doe's MacBook.Z4291LK58RH".
Process
1. On an external drive, create a Boot Camp volume.
The steps are similar to creating a Boot Camp volume on your local system. See http://www.apple.com/support/
bootcamp/.
2. From the Management Console, copy the recovery bundle to one of these:
● Bootable USB drive
or
● FAT partition on the external Boot Camp volume
3. Shut down the computer with the Boot Camp volume to be recovered.
4. Connect the external drive to the computer.
This drive contains the Boot Camp volume created in step 1.
5. To boot the computer from the external Boot Camp drive, do one of these:
● Simultaneously press and hold the Command-R keys before the Power-On/Self-Test chime and during the computer
boot-up.
or
● For earlier versions of Apple, press the Option key while you power on the computer.
The Mac OS X Utilities dialog displays.
6. Select the Boot Camp volume (Windows) that is on the external drive.
7. In the USB drive or FAT partition, right-click the recovery bundle (from step 2) and select Run as Administrator.
8. Click Yes.
9. On the Dell Encryption Enterprise dialog, select an option:
● My system fails to boot - If the user cannot boot into the system, select the first option
or
● My system does not allow me to access encrypted data - If the user cannot access some encrypted files when logging
into the system, select the second option.
10. Click Next.
The Backup and Recovery Information screen displays.
11. Click Next.
12. Select the Boot Camp volume to be recovered.
NOTE:
This is not the external Boot Camp volume.
13. Click Next.
14. Enter the password associated with this file.
15. Click Next.
16. Click Recover.
17. Click Finish.
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Tasks for the Encryption Client