Administrator Guide
1. Either write down the key or click Print recovery key.
2. Click Close.
3. Boot the volume you want to recover, using the preboot Startup Manager if necessary.
The computer displays icons for multiple users or requests a password.
4. Select a user if applicable, then click ? at the login screen.
5. Click the arrow that displays.
6. Type the recovery key and press Enter.
7. At the dialog, enter a new password for the user.
Recover nonboot volume options (rarely used) - Perform one of these:
Recover a nonboot volume
If the boot volume is damaged or erased and secondary volumes exist, you can mount these nonboot volumes.
1. Click Unlock. The volume mounts.
2. Click Close.
Decrypt volume - click the button
1. Click Decrypt. A dialog and progress bar indicate the decryption process.
2. When it completes, click Close.
3. Boot into the decrypted volume to use it.
Decrypt volume - run the command from Terminal
1. Copy the command in the Decrypt Volume area.
2. Click Close.
3. Run the command in Terminal.
Recovery Keychain
You must run the Dell Recovery Utility while it is booted to a non-encrypted recovery volume.
Prerequisites
● An external recovery volume or computer that will be running the recovery utility
● A USB drive
● A Firewire cable
● The Dell installation media
Management Console - Save the recovery bundle
1. Open the Management Console.
2. In the left pane, click Populations > Endpoints.
3. Search for the device to recover.
4. Click the device name to open the Endpoint Detail page.
5. Click the Details & Actions tab.
6. Under Shield Detail, click the Device Recovery Keys link.
7. To save the recovery bundle to the external recovery volume or computer that will be running the recovery utility to perform
the recovery operation, click Download and click Save.
8. Enter a location for the recovery bundle and click Save.
Process
1. Connect an external drive to the system to be recovered.
The external drive must have a Mac OS boot volume.
2. Boot to the external drive by pressing and holding the Option key, and use the boot picker to select and boot from this
volume.
3. Copy the recovery bundle from the Management Console.
4. Mount the installation .dmg file.
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Tasks for the Encryption Client