Users Guide

Software and Hardware Compatibility
Personal Edition is tested with third-party software and hardware as needed. Dell reports problems found during testing to other
vendors, where appropriate.
Upgrade to the latest Windows 10 Feature Update
● To upgrade a computer running the Encryption client to the latest version of Windows 10 Feature Update, follow the
instructions in the following article: http://www.dell.com/support/article/us/en/19/SLN298382.
Aventail Access Manager
● Aventail Access Manager is not supported with the Encryption client on Windows 10 computers. [DDPC-4335]
Norton 360
● On computers running Norton 360, the PC Tuneup option to remove Windows Temporary Files must be disabled during Dell
Data Protection installation. Installation fails if Windows Temporary Files that are used by the installer are removed. After
installation is completed, the PC Tuneup option can be re-enabled. [28732]
Norton Ghost
● The Encryption client is compatible with Norton Ghost 10.0. However, Ghost implements several file restore workflows, and
not all of them are recommended with the Encryption client.
The preferred method to recover files from a Ghost image is the Advanced Explore Recovery Points. Consult the Ghost
documentation for instructions. [10574]
AVG Antivirus Protection
● On UEFI computers running the Windows 10 Fall Update and AVG Antivirus, Advanced Authentication installation is
interrupted and never completes. [CSF-1192]
Kaspersky Anti-Virus Protection
● On computers running both the Windows 10 Fall Update and Kaspersky Anti-Virus, installation is blocked and never
completes. [CSF-1223]
Windows Devices
● Whole-disk compression is not supported with the Encryption client.
● The Volume Shadow Copy Service provides the backup infrastructure for Microsoft Windows XP, Microsoft Windows Server
2003, and Vista operating systems, as well as a mechanism for creating point-in-time copies of data known as shadow
copies. Although the Encryption client is compatible with other file backup mechanisms, it is not fully compatible with the
Volume Shadow Copy Service, and may cause log files to fill quickly and use more than normal CPU resources. [11744]
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