Users Guide

When you access a site that contains a logon form you will be prompted with the pre-train icon to capture the logon
credentials for the site.
[28528, 28678, 28719]
● In Password Manager, the Select Logon Data window does not show the user name of the first enrolled user. [28531]
● When using Password Manager with Firefox, double-clicking the pre-train icon does not open the Add Logon dialog. [28693]
● The Password Manager shortcut (CTRL+WIN+H) cannot be used on tablets, because the WIN button is not present.
[28706]
● Password Manager prompts for credentials only when accessed for the first time after the user logs on and not again until
the next log on or computer restart. This is working as designed. [28714]
● The Password Manager version number may differ across web browsers. [28808]
● In the Security Console, the Backup and Restore feature is described as providing data backup and restore functions but is
specifically related to backup and restore of Password Manager data. [28856]
● When dual-factor authentication is enabled and the computer resumes from sleep, the computer intermittently stops
responding and the screen is black. To recover from this situation press and hold the power button until the computer shuts
down, then reboot the computer. [28900]
● The computer does not Single Sign-on (SSO) after waking up from Hybrid Sleep. After the user enters their credentials at
the Preboot Authentication (PBA) screen, the computer stops at the Windows logon screen and the user must manually log
on to the computer.
● Windows logon fails with some new CAC smart cards, which use multiple certificates with the same name. One certificate is
the authentication certificate and the other is a signing certificate. The algorithm used to select the certificate uses the
newest certificate. If the newest certificate is the signing certificate, Windows logon will fail. To work around this issue,
create an Active Directory entry for the principle name for the signing certificate. [27857]
● Preboot Authentication fails if a self-encrypting drive is configured as drive 1. To work around this issue, configure a self-
encrypting drive as the boot drive (drive 0) for Preboot Authentication to function properly. [28266]
● Single Sign On does not function properly when cached credentials in UPN format are used. [28660]
● When Security Tools Authentication components are uninstalled, the user is not warned that Preboot Authentication is
provisioned. Uninstalling Security Tools Authentication will impact only the user's ability to update credentials in the PBA but
will not prevent the user from authenticating with existing user accounts. The proper uninstallation sequence is as follows:
Deactivate the PBA
Uninstall Security Framework
Uninstall Security Tools Authentication
[28791]
Cloud Edition
● Pop-up windows that alert the user to reboot or to run an update should persist but do not. [DDPCE-39, DDPCE-40]
● When creating a folder in the Dropbox client, the user is unable to assign a name to the new folder. [DDPCE-74]
● Occasionally, slow performance is observed when listing files through a managed browser section. [DDPCE-93]
● When using Box, new local folders are not synchronized in the cloud if a folder named "New…" exists in cloud storage. To
work around this issue, delete the folder with the name "New…." [DDPCE-96]
● Occasionally, if Cloud Edition is left running and idle, an error occurs and the system tray icon cannot reconnect to the
service. To work around this issue, restart the computer and log on to Cloud Edition. [DDPCE-157]
● When using Box and Dropbox, some files that are deleted locally are not removed from cloud storage. [DDPCE-168]
New Features and Functionality v8.2.1
● Personal Edition now supports Microsoft Windows 8.1.
Technical Advisories
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