Users Guide

Cloud Edition
● Users can no longer access protected sites when the policy is set to block those sites. [DDPCE-24]
● When using OneDrive and an iOS app, files uploaded to the cloud are no longer deleted by the sync client running on a
Windows computer. [DDPCE-97]
● While IPv6 is not supported, the web browser no longer intermittently toggles between protected and unprotected states
when IPv6 is enabled on the network adapter. IPv4 should be used, for Cloud Edition for Windows to function properly.
[DDPCE-98, DDPCE-107]
● Compatibility issues with 64-bit computers are now resolved. [DDPCE-108, DDPCE-138]
● Encrypted files are no longer re-encrypted when downloaded with the browser and saved into protected sync folders.
[DDPCE-109]
● Protection status no longer intermittently toggles between protected and unprotected. [DDPCE-113]
● Encryption client behavior during device suspension is improved. [DDPCE-118]
● Auditing functionality is improved. Event IDs now map directly to Event Types. Audit volume is reduced, up to 98 percent.
Uploads and downloads are now logged as Events.
● Compatibility with Windows Sync Client is improved.
Technical Advisories v8.3
Encryption
● If Windows updates are not installed before the master installer runs, installation may fail. [28835]
● The computer does not Single Sign-on (SSO) after waking up from Hybrid Sleep. After the user enters their credentials at
the Preboot Authentication (PBA) screen, the computer stops at the Windows logon screen and the user must manually log
on to the computer.
Dell Data Protection | Security Tools and Dell Data Protection | Encryption do not support Hybrid Sleep states and SSO
when Preboot Authentication (PBA) is Active. Disable Hybrid Sleep when using Preboot Authentication if your organization
intends to use SSO. [25785]
● During a command line uninstall, the installer will not download the encryption keys for the computer unless Silent mode is
specified using the parameter CMGSILENTMODE=1. To work around this issue, specify CMGSILENTMODE=1 in the
command. [27979]
● All registry keys and installation files are not removed after uninstallation. [28219]
● After uninstallation, logon with cached credentials occasionally fails when the computer is not connected to the network.
During uninstallation, the cached credentials are decrypted. If this decryption fails for any reason, the user will not be able to
login while disconnected from the network. To work around this issue, reconnect to the network and log on to cache the
credentials. [28277]
● The encryption icon that indicates that a drive is encrypted does not display when a drive has been encrypted using HCA.
[28400]
● During an attended (non-silent) upgrade from v8.1, the installer does not prompt the user to confirm that the upgrade is
desired before continuing the installation. [28574]
● Preboot Authentication uses a "Basic" disk partition and cannot be converted to "Dynamic" partition (for RAID arrays).
Attempts to convert the partition will result in the PBA not being created or the PBA not starting. [28587]
● After partial decryption recovery on a computer with an HCA card, the local Dell Data Protection | Encryption console may
display duplicate information about local disks. To work around this issue, reboot the computer. After the restart, disk
information displays properly. [28656]
● After installation of Enterprise Edition, the Microsoft Usbccid Smartcard Reader is intermittently reported as being in a
problem state in Device Manager. However, smart cards and fingerprints seem to function normally. Dell ControlVault relies
on the Microsoft Usbccid drivers. A premier case has been opened with Microsoft regarding this issue. [28697]
● Decryption on computers with HCA cards removes Preboot Authentication, which must be reinstalled. At the next logon,
both an Encryption Administrator Password prompt and a Security Tools shutdown message display. When the computer is
shut down, PBA activation begins. However, provisioning will be completed only after a subsequent reboot and entry of the
Encryption Administrator Password. [28722]
● Infrequently, after HCA policy is set, the Preboot Authentication screen does not display until the computer is restarted a
second time. [28762]
● Support for migrating the Personal Edition HCA preboot environment into Enterprise Edition is not available in v8.3. [28794]
● After encryption is enabled, the computer intermittently logs a Critical System Event 41 in the System Event Logs with this
description: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped
Technical Advisories
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