Users Guide

● Added 11/2018 - Occasionally, Dell Encryption is unable to connect to the local management console. This condition results in
Dell Encryption not providing the dialog to enter the password for encrypted external media, it does not prompt to encrypt
unprotected media, and the About box does not contain the correct information. A computer restart resolves the issue.
[DDPC-10409]
Preboot Authentication v8.18
● Added 08/2018- After activating PBA with the Encryption Client installed on a Latitude 7404, Latitude 7204, or a Latitude
5404 Rugged computer in Legacy boot mode, an error message of "Parity Error" displays. To work around this issue, disable
one of the two serial ports in BIOS.[ DDPSUS-2225, DDPC-9493]
● A local user must log in through Windows at least once on the computer before the Preboot Authentication prompts for
credentials at startup for that user. If users are manually added to the computer, they must be added through User
Accounts, accessed through the Control Panel. [DDPC-8569]
● In some cases, the touchpad and mouse become unresponsive during the PBA login screen on a Precision 7520 machine with
Windows 10 installed in legacy mode and PBA enabled. [DDPC-8646]
● In some cases, when user tries to login using PBA after changing hibernations settings, the Single Sign On feature fails.
[DDPC-8683]
● Currently, when upgrading from Fall Creators update of Windows to the April 2018 update, the initial sync to PBA appears
under the task bar. [DDPC-8798]
● In rare occurrences, when upgrading from Fall Creators Update of Windows to April 2018 Update, PBA is unable to resolve
DNS/DHCP successfully. To work around this issue, the user must deactivate and activate PBA again. [DDPC-8814]
● In some cases, the mouse and keyboard become unresponsive during the PBA login screen on a M4800 with Windows 10
installed in UEFI mode and PBA enabled. [DDPC-8841]
● Added 08/2018- With the computer lid closed, a black screen displays after the PBA login screen when a TB16 docking
station is attached to a Precision 5530 or Precision 7730/7530 Mobile Workstation with 1.0.0 BIOS and Windows April 2018
update. To work around this issue, the computer must be reverted back to Windows 10 Fall Creators Update until an update
to the BIOS has been promoted. The Precision 7730/7530 can also be attached to a TB18 docking station to resolve this
issue regardless of the Windows update version. [DDPC-8945]
● Added 11/2018 - When a user logs into Windows using a password or a smart card after upgrading to v8.18, the user may be
prompted to re-enroll the smart card credentials through the PBA. If the policies have changed and smart card
authentication is no longer allowed, smart card re-enrollment will not be possible. If the prompt to enroll credentials
continues, deactivate the PBA and then reactivate again. [DDPC-9313]
SED Management v8.18
● When a NVME is used as a data drive with a standard 2.5" Self Encrypting Drive, a "Device Locked" message will display on
the PBA screen. [DDPC-9256]
New Features and Functionality v8.17.2
● SED Manager includes a security update addressing the Spectre and Meltdown vulnerabilities CVE-2017-5754. Customers
and field teams should take v8.17.2 and all sustaining releases as a best practice.
Resolved Technical Advisories v8.17.2
Encryption
● The following hard-coded exclusions have been added for improved interoperability with Windows Defender and Microsoft
Credential Vault:
○ C:\ProgramData\
○ C:\Program Files\
○ C:\Program Files (x86)\
Technical Advisories
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