Deployment Guide

If your organization uses an unlisted antivirus provider or any compatibility issues are being seen, please see KB article
SLN288353 or Contact Dell ProSupport for assistance validating configuration for interoperation between your software
solutions and Dell Data Security solutions.
● Operating system re-install is not supported. To re-install the operating system, perform a backup of the target computer,
wipe the computer, install the operating system, then recover the encrypted data following established recovery procedures.
● Be sure to periodically check dell.com/support for the most current documentation and Technical Advisories.
● Following Windows 10 feature upgrade, a restart is required to finalize Dell Encryption. The following message displays in
the notification area after Windows 10 feature upgrades:
Prerequisites
● Microsoft .Net Framework 4.5.2 (or later) is required for the master and child installers. The installer does not install the
Microsoft .Net Framework component.
NOTE: .Net Framework 4.6 (or later) is required when running FIPS mode.
● The master installer installs the following prerequisites if not already installed on the computer. When using the child
installer, you must install this component before installing Encryption.
Prerequisite
○ Visual C++ 2012 Update 4 or later Redistributable Package (x86 or x64)
○ Visual C++ 2017 Update 3 or later Redistributable Package (x86 or x64)
Visual C++ 2017 requires Windows Update KB2999226 if installed on Windows 7.
○ In January 2020, SHA1 signing certificates are no longer valid and cannot be renewed. Devices running Windows 7 or
Windows Server 2008 R2 must install Microsoft KBs https://support.microsoft.com/help/4474419 and https://
support.microsoft.com/help/4490628 to validate SHA256 signing certificates on applications and installation
packages.
Applications and installation packages signed with SHA1 certificates will function but an error will display on the
endpoint during installation or execution of the application without these updates installed
Hardware
● The following table details the minimum supported computer hardware.
Hardware
○ Intel Pentium or AMD Processor
○ 110 MB of available disk space
○ 512MB RAM
NOTE: Additional free disk space is required to encrypt the files on the endpoint. This size varies based on policies
and capacity of the drive.
● The following table details supported optional computer hardware.
Requirements
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