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Administrator Guide

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3. Run the command in Terminal.
Recovery Keychain
You must run the Dell Recovery Utility while it is booted to a non-encrypted recovery volume.
Prerequisites
● An external recovery volume or computer that will be running the recovery utility
● A USB drive
● A Firewire cable
● The Dell installation media
Management Console - Save the recovery bundle
1. Open the Management Console.
2. In the left pane, click Populations > Endpoints.
3. Search for the device to recover.
4. Click the device name to open the Endpoint Detail page.
5. Click the Details & Actions tab.
6. Under Shield Detail, click the Device Recovery Keys link.
7. To save the recovery bundle to the external recovery volume or computer that will be running the recovery utility to perform
the recovery operation, click Download and click Save.
8. Enter a location for the recovery bundle and click Save.
Process
1. Connect an external drive to the system to be recovered.
The external drive must have a Mac OS boot volume.
2. Boot to the external drive by pressing and holding the Option key, and use the boot picker to select and boot from this
volume.
3. Copy the recovery bundle from the Management Console.
4. Mount the installation .dmg file.
5. In the Utilities folder, run the Dell Recovery Utility.
The Dell Recovery Utility > Select Volumes dialog displays.
6. Select the FileVault volume to recover and click Continue.
The Choose recovery bundle dialog displays.
7. Select the recovery bundle and click Open.
If more than one recovery key exists for that disk, the Select Recovery Record screen displays.
8. In the Escrow Date column, select the most recent date for the Keychain recovery type, and click Continue.
NOTE:
With an older escrow date, the key may no longer be valid.
The FileVault recovery instructions dialog displays.
9. Read the instructions and click Continue.
The Confirm recovery operation dialog displays.
10. Highlight the FileVault volume to recover and click Continue.
The Choose location for recovery files dialog displays, prompting you to select a location to store the recovery files.
This location must be the location you will use for recovery since the scripts contain absolute paths to the data files. Do not
copy these files to the Recovery HD.
Dell recommends that you save these files at the root of a removable drive, such as a USB drive.
NOTE:
Tasks for the Encryption Client 25