Administrator Guide
Process - Launch the Dell Recovery Utility and recover the FileVault volume
1. In the Utilities folder located in the Dell installation media, launch the Dell Recovery Utility.
The Dell Recovery Utility > Select Volumes dialog displays.
NOTE:
The Recovery Utility must be the same or newer version than the version of client software installed on the computer
targeted for recovery.
2. In the Dell Recovery Utility > Select Volumes, select the FileVault volume.
● When recovering an operating system, the best practice is to boot to a computer with the same operating system or
higher.
● If you have non-boot volumes encrypted, typically, you will recover the boot partition first.
3. Click Continue.
4. Locate and select the recovery bundle (saved earlier) and click Open.
5. If the Select Recovery Record dialog displays, view the Escrow Date column, select the most recent date for the Personal
Recovery Key type, and click Continue.
NOTE:
With an older escrow date, the key may no longer be valid.
The Recovery Operation Result displays.
● For boot drives, the recovery tool provides a personal recovery key that allows you to boot using standard Apple FileVault
recovery. You can boot into the target partition and enter the personal recovery key for Pre-Boot-Authentication, which
may vary depending on the operating system.
● For non-boot drives, only the personal recovery key displays. An Unlock button is provided to unlock and mount the
volume.
6. Do one of these:
● Recover the boot volume (most common)
● Recover a non-boot volume (rarely used)
Recover the boot volume (most common)
For most recovery cases, use this option to recover the boot volume:
1. Either write down the key or click Print recovery key.
2. Click Close.
3. Boot the volume you want to recover, using the preboot Startup Manager if necessary.
The computer displays icons for multiple users or requests a password.
4. Select a user if applicable, then click ? at the login screen.
5. Click the arrow that displays.
6. Type the recovery key and press Enter.
7. At the dialog, enter a new password for the user.
Recover nonboot volume options (rarely used) - Perform one of these:
Recover a nonboot volume
If the boot volume is damaged or erased and secondary volumes exist, you can mount these nonboot volumes.
1. Click Unlock. The volume mounts.
2. Click Close.
Decrypt volume - click the button
1. Click Decrypt. A dialog and progress bar indicate the decryption process.
2. When it completes, click Close.
3. Boot into the decrypted volume to use it.
Decrypt volume - run the command from Terminal
1. Copy the command in the Decrypt Volume area.
2. Click Close.
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Tasks for the Encryption Client