Users Guide

● When the local console is left open and the computer sleeps, a message displays that "no fixed storage is found." Closing and
re-opening the local console corrects the issue. If the local console cannot contact its internal server because the computer
is sleeping, it correctly displays this message.
● When uninstalling Personal Edition, an error may display stating, "An error occurred while trying to uninstall DDP|CSF." You
may safely dismiss this error. The application will refresh, and Client Security Framework (CSF) will be properly uninstalled.
[26866]
Cloud Edition
● If multiple users activate Cloud Edition and then access a folder at the same time that has already been shared between
them all, they will all try to encrypt those files independently, creating multiple conflicting files.
Technical Advisories v7.7
Encryption
● Due to a Windows operating system update that interacts with the Dell Data Protection PCS driver, DVD media fails to be
formatted/burned when PCS is set to UDF only. CD and USB media are not affected. [24833]
Resolved Technical Advisories v7.2.3
Encryption
● SDE recovery triggered by changes to the registry no longer occur.
● Performance tuning enhancements were made in this release to improve hibernation file decryption performance.
● Improvements have been made to External Media Edition to improve handling of inaccessible system files, such as locked or
read-only autorun.ini file. [22100]
● When a computer is equipped with a Hardware Crypto Accelerator that is operational and owned, it is not required to use
HCA policies, although it is a best practice. File/folder encryption policies optionally can be used in addition to HCA policies.
[23541]
● When using DropBox, syncing of the CredDB.cef file now works as expected. [23667]
● When using External Media Edition and there is not enough space on the media to complete an encryption sweep, a dialog
now displays that alerts the user that one or more files were not able to be encrypted. [23675]
● When uninstalling External Media Edition, all External Media Edition system files are properly removed. [23768]
● When cutting/pasting a file from Windows Explorer to EMS Explorer, the file is now properly "cut" from Windows Explorer as
expected. [24040]
● The "Open" command from the EMS Explorer right-click menu has been removed. [24040]
● File corruption issues related to an Intel update to the CPU IPP libraries no longer occur. [24086]
● Changes were made to the SDE key unlock mechanism to accommodate processors that reflect battery life in CPU ID.
[24195]
● Improvements have been made to timing issues related to start up that resulted in blue screens. These issues occurred
rarely, but were serious in nature. [24212]
● When using HP Trim (which is an internal cloud sharing/collaborative file repository) file corruption issues no longer occur.
[24250]
● The issue of "Double Fault (NO_MORE_IRP_STACK_LOCATIONS BSOD)" have been resolved. This problem occurred
because a Microsoft driver assumed that no more than three file-system drives are in use at the same time. New logic has
been implemented to correct the issue. [24477]
● Rare instances of computers failing to resume after hibernation have been addressed. [24571]
● When running the Shield on a computer that has recently updated to the latest version of McAfee Virus Scan 8.7 Patch 5,
McAfee Virus Scan 8.8 Patch 1, or McAfee HIPS 8.0 Patch 1, files can become corrupted.
The issue is that the McAfee driver is being injected below Dell Data Protection | Encryption in the filter stack. Microsoft
has confirmed that there is an problem in the automatic ordering of the drivers when mini-filters and legacy file system
filter drivers are present. Microsoft has also approved our approach of introducing a pass-through mini-filter driver at higher
altitude/class to resolve the issue. This issue is not specific to Dell and was reproduced at Microsoft using only the samples
Technical Advisories
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