Users Guide

Resolved Technical Advisories v8.6
Encryption
● At uninstallation, decrypting a registry hive that exceeds 52 MB now succeeds and the computer no longer experiences a
blue screen when uninstallation is complete. [DDPC-867]
● Encryption Removal Agent failure due to file sharing violations is now resolved. [DDPMTR-883]
● Issues that resulted in rollback of upgrades when installation was attempted more than once are now resolved.
[DDPMTR-1029]
● Upgrade from v8.x no longer fails due to encryption processing during installation. [DDPMTR-1114]
Advanced Authentication
● In Security Tools - Setup, clicking the Defaults button on the Recovery Questions page no longer returns the prompt to
confirm deletion of recovery questions but now more accurately prompts the user to confirm a reset of Recovery Questions
settings. [CSF-91]
● Password Manager now functions properly with Mozilla Firefox v36.0.1 and later. [CSF-199]
● When One-time Password is used to recover access to a computer, if the user enters a blank value for the password, error
messages now display "Unknown user name or incorrect password/One or more arguments are not correct." After the user
acknowledges the messages, the OTP screen displays. [CSF-233]
Preboot Authentication
● The System Shutdown Required message that displays before PBA activation begins can now be properly minimized and
maximized by clicking the system tray icon. [CSF-195]
● On a German operating system, the PBA logon button text is now sized correctly and fully visible. [DDPLP-276]
● On a UEFI computer with PBA activated and with default Title, Legal Notice, and Support Information for the PBA logon
screen, selecting Options > System Information no longer returns the message “Support Information is not enabled.”
[DDPUP-510]
● On a UEFI computer running a Japanese or Korean operating system with PBA activated, the PBA logon screen now loads
and functions as expected. [DDPUP-547]
● On the Dell Precision T1700 and OptiPlex XE2, enabling Secure Boot and activating the PBA no longer results in the error,
"No bootable devices found." [DDPUP-614, DDPUP-615]
Technical Advisories v8.6
Encryption
● Added 09/2015 - In order to add new features, functionality, and the newest operating systems, Personal Edition will support
Windows XP through Shield version 8.5.
● Added 08/2015 - If Microsoft TPM Base Services is improperly installed, the following functionality is affected: HCA
provisioning, fingerprint enrollment in the DDP Console/Security Console, and BitLocker Manager operation. For more
information and to work around this issue, refer to this KB article: http://www.dell.com/support/article/us/en/19/
SLN296706. [CSF-454]
● During Configuring for Encryption, if the user selects a backup location that becomes unavailable or to which the user loses
write permissions before setup is complete, the Setup Wizard continues to prompt for a valid location even after such a
location is entered. To work around this issue, close the Setup Wizard and launch the system tray application again. When
prompted, enter a valid backup location. [DDPC-764]
● If HCA policy is disabled or the HCA encryption algorithm is changed during encryption, the computer may experience a blue
screen after reboot or at PBA logon. [DDPMTR-282]
● During SDE encryption, a popup notification displays to prompt the user to cancel encryption when an application is
waiting for encryption of a file to complete. If this occurs rapidly during a short length of time, multiple notifications may
simultaneously display. [DDPMTR-943]
Technical Advisories
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