Users Guide

● An issue that caused a restart and lock at the Windows startup screen on Windows 7 computers running Bitdefender
Antivirus is resolved. [DDPC-2561, DDPSUS-842]
● Default SDE Encryption Rules have been refreshed. [DDPC-2689]
● SDE encryption now proceeds on computers with HCA or a SED, and a log entry stating SDE policies are blocked due to
FVE or a SED disk no longer displays. SDE Encryption is now enabled by default in new installations and upgrades, based
on the registry entry HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMgShield\AlwaysApplySDE set
to "1." [DDPC-3273]
● Encryption handling of files that are always in use is improved. [DDPC-3331, DDPC-3333, DDPC-3334]
● Additional data is now provided to Dell Data Protection Server for endpoint status reporting. [DDPC-3332, DDPC-3335]
● Users with common access card authentication can now successfully activate Personal Edition. [DDPSUS-807]
● Windows logon with a smart card now proceeds as expected. [DDPSUS-855]
● Encryption sweep performance is improved on Windows 10 computers running Sophos. [DDPSUS-866]
● An issue that led to an error when EnCase attempted to access encrypted files is resolved. [DDPSUS-923]
● An issue that resulted in occasional computer unresponsiveness after installation but before activation is resolved.
[DDPSUS-1037]
● An issue that led to multiple restarts is now resolved. [DDPSUS-1087]
Advanced Authentication
● On Dell Latitude 3450 and 3550 computers running Windows 10, fingerprint authentication now proceeds as expected.
[DDPC-1598/CSF-772]
● After restoring credentials in Password Manager, a second authentication prompt no longer displays. [DDPC-1617]
● Password Manager logon now functions as expected with Dell Remote Management Console logon. [DDPC-2356]
● Occasionally after the computer hibernates or restarts, enrolled fingerprints must be re-enrolled. [DDPC-2812]
Technical Advisories v8.10
Encryption
● Standard practice is that the master installer version is the same version number as the Encryption client installer. However,
in this release, the master installer is v8.10 and the Encryption installer is v8.9.3. Versions will be aligned in the future, to
avoid confusion. In the event that you need support, ProSupport will need your Encryption client version number.
● Setup and activation are not completed for a roaming profile user. [DDPC-2604]
● To upgrade with HCA-encrypted data, issue a policy of Hardware Crypto Accelerator (HCA) = Off. After data is
unencrypted, issue a policy of Policy-Based Encryption = On. Then run the v8.10/v8.9.3 installation. [DDPC-2608]
● Added 09/2016 - In the rare case that a user with smart card authentication becomes deactivated, smart card
authentication succeeds for the first logon after restart for each user but fails on subsequent smart card logon attempts
until at least one user restarts the computer. [DDPC-2721]
● After a computer crash or forced shutdown, encrypted files occasionally become unavailable. To work around this issue, run
WSDeactivate then reactivate the Encryption client. [DDPC-3228]
Preboot Authentication
● Added 09/2016 - When PBA is activated on a Windows 7 computer without Microsoft Security Advisory 3033929
installed, the computer becomes unstable when resuming from sleep (S3). To work around this issue, install Microsoft
Security Advisory 3033929 before installing Personal Edition. If Personal Edition is already installed, deactivate PBA and
uninstall. After installing the Microsoft Security Advisory, reinstall Personal Edition. For more information, see https://
technet.microsoft.com/en-us/library/security/3033929. [DDPC-4237]
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Technical Advisories