Users Guide

Technical Advisories v10.0
Encryption
● In some cases, after changing passwords in Windows, the computer may experience slower logins during the first login or
auto-reactivation may occur. To work around this issue, run WSDeactivate after changing the password. [DDPC-9459]
● In rare occurrences, when updating to v10.0, an error may present if the user interface is used for the update. This can be
safely closed with no impact to the install. [DDPC-9555]
● Multiple users are given the option to change the password on the Windows login screen when a user has logged into the
computer after successfully completing the PBA Recovery Questions. If an account other than the one that authenticated
through the PBA with recovery questions is selected, an error message displays "The specified network password is not
correct." [DDPC-9650]
● Single Sign On fails when a user authenticates PBA after entering a password into the console using copy+paste with more
than the allowed 32 characters for Windows. [DDPC-9700]
● Added 11/2018 - Dell Encryption may introduce changes to how data is protected on your device. To ensure your endpoints
are protected, running the "WSProbe" application that is included with Dell Encryption will perform a validation that all files
on the computer are properly encrypted. This may result in a slight performance degradation, but it is generally unnoticed.
[DDPC-10168]
● Added 11/2018 - Windows 10 Work Folders may fail to sync when attempting to sync encrypted files. To work around this
issue, manually sync each file. [DDPC-10400, DDPSUS-2269, DDPSUS-2394, DDPSUS-2407]
Preboot Authentication v10.0
● In some cases, the touchpad becomes unresponsive during the PBA login screen on a Precision 7520 and Precision 7720
computer with Windows 10 or Windows 7 installed in legacy mode and PBA enabled. To work around this issue, attach an
external mouse or use the tab key to switch through fields. [DDPC-8646]
● Added 11/2018 - Password resets after a local PBA user answers recovery questions is disabled after a minute, 30 seconds.
[DDPC-9707]
● In some cases, non-Dell devices have to manually import the Microsoft SecureBoot certificates when these devices are
configured for UEFI boot mode with SecureBoot enabled. This process may vary based on the manufacturer and is
recommended to refer to the device's documentation for instructions on performing this process. [DDPC-9828]
SED Management v10.0
● No technical advisories exist.
New Features and Functionality v8.18
● Encryption Client and SED Management is now supported with Windows 10 April 2018 Update (Redstone 4 release).
● The Windows 10 update process and compatibility with Windows Defender are improved when System Data Encryption
is enabled . The encryption client can now identify and encrypt user files without the need to hardcode exclusion of
system-generated files when System Data Encryption is enabled. This behavior is configurable and can be overridden by the
administrator, if necessary. For more information on the Windows 10 Feature Update process, refer to http://www.dell.com/
support/article/us/en/04/sln298382.
● The Encryption client can now identify and encrypt user files without the need to hardcode exclusion of system files.
● SED Manager is now compatible with HVCI.
● SED Manager has been qualified on the following non-Dell computers:
○ HP ProBook 450 G2 (Legacy)
○ HP ProBook 450 G5 (Legacy)
○ HP ProBook 840 G4 (Legacy)
○ HP Elitebook 840 G3 (Legacy)
○ HP Elitebook 840 G4 (UEFI)
○ Lenovo ThinkPad (Legacy)
○ Lenovo T560 (UEFI)
Technical Advisories
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