Users Guide

● In rare occurrences, users may be unable to enroll in recovery questions due to an unresponsive Dell Authentication Service.
To work around this issue, reboot the computer. [DDPC-10503]
● After installing Dell Encryption, an error in DellAgent.log stating "Could not locate saasManager plugin" may be safely
ignored. [DDPC-10509]
● When attempting to upgrade Windows to a newer feature update, the feature update processes as expected, but
registration is lost after the update. To work around this issue, reboot the computer. [DDPC-10569]
Preboot Authentication v10.1
● While using a K13A Rugged dock (only compatible with Rugged computers), an open laptop lid may be required for the
operating system to populate on some monitors. [DDPC-10093]
● With the latest version of Encryption client installed, an Optiplex 7040 may not properly return from a hibernation or sleep.
[DDPC-10181]
● Sleep mode may fail on an OptiPlex 7050 while Full Disk Encryption is in the process of encrypting. [DDPC-10261]
SED Management v10.1
● No technical advisories exist.
New Features and Functionality v10.0.1
● Resolved customer issues.
Resolved Technical Advisories v10.0.1
Encryption
● Added 12/2018 - Resolved an issue with Dell Encryption and Digital Persona credential providers conflicting. [DDPC-10120]
● The installation of Dell Encryption on a domain controller no longer changes the local machine policies set in the "Default
Domain Policy" Group Policy Object. Dell Authentication can handle logging in with no password set when a 0 password
length policy is enabled.
For more information, see https://www.dell.com/support/article/us/en/19/sln313561/dell-encryption-enterprise-and-dell-
endpoint-security-suite-enterprise-security-bulletin-082018?lang=en . [DDPSUS-2364]
Technical Advisories v10.0.1
Encryption
● No technical advisories exist.
Preboot Authentication v10.0.1
● Added 11/2018 - A password is required for all users added in the Add User panel. Zero-length password users will be locked
out of the computer following activation. [DDPC-10114]
SED Management v10.0.1
● No technical advisories exist.
Technical Advisories
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