Administrator Guide

Encryption External Media Password
Recovery
Encryption External Media gives you the ability to protect removable storage media both in and outside of your organization by
allowing users to encrypt USB flash drives and other removable storage media. The user assigns a password to each removable
media device they want to protect. This section describes the process for recovering access to an encrypted USB storage
device when a user forgets a device's password.
Recover Access to Data
When a user incorrectly types his password so many times that he exceeds the allowed number of password attempts, the USB
device is placed into Manual Authentication mode.
Manual Authentication is the process of providing codes from the client to an administrator who is logged into the Dell Server.
When in Manual Authentication mode, the user has two options to reset his password and recover access to his data.
The administrator provides an Access Code to the client, allowing the user to reset his password and regain access to his
encrypted data.
1. When prompted for your password, click the I Forgot button.
The confirmation dialog appears.
2. Click Yes to confirm. After confirmation, the device goes into Manual Authentication mode.
3. Contact the Help Desk Administrator and give him the codes that appear in the dialog.
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