Administrator Guide

Password Recovery
Users commonly forget their password. Fortunately, there are multiple ways for users to regain access to a computer with
Preboot Authentication when they do.
● The Recovery Questions feature offers question- and- answer-based authentication.
● Challenge/Response Codes lets users work with their Administrator to regain access to their computer. This feature is
available only to users who have computers that are managed by their organization.
Recovery Questions
The first time a user signs in to a computer, he is prompted to answer a standard set of questions that the Administrator has
configured. After enrolling his answers to these questions, the next time he forgets his password, the user is prompted for the
answers. Assuming he has answered the questions correctly, he is able to sign in and regain access to Windows.
Prerequisites
● Recovery Questions must be set up by the Administrator.
● The user must have enrolled his answers to the questions.
● Before clicking the Trouble Signing In menu option, the user must enter a valid user name and domain.
To access the Recovery Questions from the PBA sign-in screen:
1. Enter a valid domain name and user name.
2. At the bottom left side of the screen, click Options > Trouble Signing In.
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