Administrator Guide

Enter the Hostname.
Click Get Recovery Password or Create Key Package.
Depending on how you want to recover, you will use this recovery password or key package to recover data.
5. To complete the recovery, see one of the following:
● Windows 7
● Windows 8
● Windows 10
NOTE:
If BitLocker Manager does not "own" the TPM, the TPM password and key package are not available in the Dell
database. You will receive an error message stating that Dell cannot find the key, which is the expected behavior.
To recover a TPM that is "owned" by an entity other than BitLocker Manager, you should follow the process to recover
the TPM from that specific owner or follow your existing process for the TPM recovery.
BitLocker Manager Recovery 51